Health & Benefits AM

Paychex; Irving (TX); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Company holidays

Work-life balance programs

Job summary

Paychex in Irving, TX seeks a customer service professional to provide service for multiple Paychex products, building relationships and resolving claims per Paychex policies. The role emphasizes proactive education, client communication, and cross-functional collaboration.

The position requires a Bachelor's degree preferred, 2 years of health & benefits experience, and eligibility to obtain state license(s) within 90 days.

Qualifications

• Bachelor's Degree preferred
• 2 years health & benefits experience preferred
• Eligible for state insurance licensing; obtain license within 90 days of start date; Paychex Insurance Agency covers up to two licensing exam attempts

Responsibilities

• Cultivates strong relationships with key clients and partners to deliver advanced service
• Consults with clients to identify opportunities to enhance service experience
• Maintains advanced knowledge of multiple Paychex products and industry practices
• Identifies opportunities for large-scale process improvements
• Mentors less experienced teammates
• Documents interactions to drive service improvements

Skills

Customer service

Relationship management

Communication

Education

Bachelor's degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

Overview

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.

Responsibilities

• Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
• Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
• Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
• Identifies and implements opportunities for process improvements on a large scale
• Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• May represent the team on projects and initiatives
• Serves as a mentor for less experienced teammates
• Documents all interactions and uses the information to improve service

Qualifications

• Bachelor's Degree - Preferred
• 2 years of health & benefits experience preferred
• Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $27.24 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.