Beneficiary Services Specialist

Bureau of Trust Funds Administration; Fort Hall (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

Bureau of Trust Funds Administration is seeking a Contact Representative to support beneficiary inquiries, resolve account issues, and process trust fund transactions. The role involves maintaining records and coordinating with Tribal, Federal, and local partners.

The position supports multiple locations including Fort Hall, ID, and requires meeting specific experience or education requirements and submitting transcripts for credit. Travel to remote sites may be required.

Qualifications

• Specialized experience at GS-05 level includes handling financial documents, reviewing account information, and identifying discrepancies.
• Education substitution allows four years of post-high-school study with official transcripts.
• Combination of education and experience can meet the requirement when combined to 100% of the requirement.
• Specialized experience at GS-06 includes researching account information, applying procedures, and responding to beneficiary inquiries.
• Specialized experience at GS-07 includes examining and maintaining accounts, applying complex procedures, and reconciling accounts.

Responsibilities

• Support beneficiary inquiries and resolve account issues.
• Process trust fund transactions and maintain trust records.
• Coordinate with Tribal, Federal, and local partners.
• Travel to remote locations as needed and perform outreach.

Job description

Bureau of Trust Funds Administration is seeking a Contact Representative to support beneficiary inquiries, resolve account issues, and process trust fund transactions. The role involves maintaining records and coordinating with Tribal, Federal, and local partners.

The position supports multiple locations including Fort Hall, ID, and requires meeting specific experience or education requirements and submitting transcripts for credit. Travel to remote sites may be required.