Bench Site Manager

Express Wash Concepts; Hamilton (OH); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Company-paid life

Disability coverage

401k with company match

Paid vacation

Employee assistance program

Uniforms provided

Job summary

Express Wash Concepts is seeking a Site Manager in Hamilton, OH to lead daily operations at Flying Ace Express Car Wash. You will drive customer satisfaction, manage staff, and oversee all site activities, with a focus on growth and performance across the team.

The role offers competitive pay with bonus opportunities and comprehensive benefits, including healthcare options and a 401(k) plan. Join a fast-growing company committed to community service and career advancement.

Qualifications

• Minimum 2–5 years of leadership experience in a customer-facing/operational role.
• At least 2 years of customer service experience with de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities with a focus on motivating teams.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace).

Responsibilities

• Set, monitor, and achieve sales and customer satisfaction goals.
• Maintain wash equipment, facilities, and staffing at high quality.
• Maintain knowledge of wash process to ensure smooth operations.
• Recruit, train, and onboard new team members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews and ensure policy compliance.
• Oversee inventory management and orders for site needs.
• Directly supervise all site employees and ensure accountability and performance.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Flexibility

Team motivation

Education

High school diploma or equivalent; associate/bachelor preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Location

6560 Winford Ave, Hamilton, Ohio, 45011

Job Description

Become part of our growing team and enjoy a $65,000 base salary!

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey.

At Flying Ace Express Car Wash, we're more than just a car wash- we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Assistant Site Manager to leadership roles and beyond.

Why You'll Love Working Here

• Competitive Pay + Bonus Opportunities
• Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
• Secure future: 401k with up to 4% company match.
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Educational reimbursement
• Paid vacation (per Employee Manual)

Essential Duties and Responsibilities

As a Site Manager, you create and maintain a customer service culture. You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site. You will also be responsible for motivating your employees and for carrying out site goals.

• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash - equipment, facilities, and staffing - are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.
• Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.
• Perform other duties as assigned.

Job Requirement

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum 2-5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong communication and leadership abilities with a focus on motivating teams.
• Must be able to close the site one night per week.
• Basic computer proficiency (POS systems, Microsoft Office, Google Workspace, etc.).

Work Environment and Physical Demands

• Required to stand and move throughout the site for the entire shift
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Must wear required safety equipment at all times.
• Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.