Bench Housekeeping Manager

HHS Exceptional Hospitality, LLC (USA); Sevierville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee assistance program

Career development

Job summary

HHS Exceptional Hospitality, LLC (USA) seeks a Bench Housekeeping Manager to oversee a travel-based housekeeping team across multiple locations in the United States. This role requires up to 100% travel and relocation to support new business opportunities.

You will lead and train teams to deliver guests a clean, comfortable environment while upholding high standards of hospitality and service excellence.

Qualifications

• Interpersonal and leadership abilities to train and coach teams.
• Strong communication and customer service mindset.
• Ability to organize, prioritize, and manage schedules in a fast-paced environment.

Responsibilities

• Lead and promote training initiatives for housekeeping teams nationwide.
• Display guest-focused leadership and maintain service standards.
• Provide coaching to ensure guest satisfaction and staff development.
• Recruit and schedule team members; oversee daily inspections.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Education

High school diploma/GED

Craft apprenticeship

Job description

Location:Club Wyndham Smoky MountainsPay Rate:Salary - Salary Plan, 60,000.00 USD AnnualWork Shift:Job DescriptionBench Housekeeping ManagerThe Bench Housekeeping Manager role is a travel-based position that provides operational support across multiple locations nationwide. This position requires up to 100% travel throughout the United States and will serve in a bench capacity until new business opportunities begin.Candidates selected for this role must be fully open to relocating anywhere in the country based on operational needs and new business start-ups. Flexibility and willingness to relocate are required conditions of employment.The Bench Housekeeping Manager will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.ResponsibilitiesLead and promote training initiatives for the HHS Resorts division to create service-driven teamsDisplay leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relationsDeliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skillsProvide leadership that supports a team environment that fosters morale, passion, quality, and respectDemonstrate continuous ability to maintain and/or improve customer and guest satisfactionBe open-minded and ready to learn from your manager and team members alikeLead and manage team member training, development, assignments, and schedulesPerform daily inspections and assessments and coach and counsel team membersRecruit team members who reflect our values and create a positive work environment that supports retentionCommunicate with resort and company leadership to set expectations and achieve goalsAnalyze data and make adjustments to meet facility, budget, and compliance goalsSkillsInterpersonal Skills: Ability to interact with individuals at all levels of the organizationCommunication: Effective written, spoken, and non-verbal communicationCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorDecision Making: Ability to quickly make sound decisions and judgmentsProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirementsMust be willing to travel up to 100%Must be willing to relocate for new business2+ years of hospitality management or relevant experienceHigh school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industryAbility to work a flexible schedule that may include nights, weekends, and holidaysComputer experience with word processing, spreadsheets, and various softwareNot Required But a Big PlusExperience in the hospitality industryProficiency in languages other than English, especially SpanishManage a team. Grow your career.We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.What We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee assistance program (EAP)Career development and ongoing trainingImportant to KnowVeterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.