Bench - Guest Service Manager

kj; Aiken (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

Pension - 100% Company Funded

401K

Job summary

Kj’s Market in South Carolina is seeking a Guest Service Trainer/Front-End Supervisor to coach hosts, manage training programs and drive front-end improvements. You will help ensure exceptional customer service, monitor performance, and support store leadership in daily operations.

The role emphasizes leadership, scheduling to meet guest service goals, and hands-on training across OJT and online platforms. This opportunity offers growth in a family-owned grocery setting.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Willingness to learn multiple tasks and technical requirements of the job.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and directions.
• Ability to work well with others.
• Ability to lift up to 25 lbs occasionally.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate strong math skills.
• Proficient with computers.
• Knowledge of Front End operations.
• Willingness to work peak shifts (10-7) 3–4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and collaborate with store management to deliver solutions.
• Manage training activities (OJT, online) and support needed to drive organizational effectiveness.
• Manage the hiring processes including sourcing and candidate management; onboarding and training processes follow guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Work with Store Manager to ensure schedules support desired guest service within labor guidelines.
• Process guest orders, including cashier functions.
• Perform guest service desk functions as needed.
• Ensure accurate daily cash count; deposits daily per policy.
• Monitor audits and enforce Front End policies related to asset protection and shrink control.
• Ensure security of office and store funds; maintain supplies for Front End per budget.

Skills

Communication

Retail Ops

Multi-tasking

Differentiated Learning

Leadership

Reading Comprehension

Teamwork

Lifting 25 lbs

Age 18+

Stamina

Math Skills

Computers

Front End Ops

Peak Shifts

Job description

Overview

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front End according to budget.

Qualifications

• 1. Strong communication and partnering skills.
• 2. Knowledge and application of operations within a retail environment.
• 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• 4. Knowledge and application of the principles of differentiated learning.
• 5. Leadership experience with direct reports.
• 6. Ability to read and understand information and direction.
• 7. Ability to work well with others.
• 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• 9. Must be at least 18 years old.
• 10. Ability to stand for extended periods of time.
• 11. Demonstrate successful use of math skills.
• 12. Ability to work well with computers.
• 13. Knowledge of Front End operations.
• 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

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