Bench Assistant Manager

Wonder; Springfield (MA); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Employer 100% paid Life Insurance

Employee Discount

Job summary

Wonder is hiring an Assistant Manager to support day-to-day restaurant operations. You will partner with the General Manager to guide staff, ensure safety compliance, and drive service excellence across peak periods.

Ideal candidates have at least two years in restaurant supervision, experience managing 15+ team members, and a proactive approach to training and teamwork in a fast-paced setting.

Qualifications

• Minimum two years in restaurant supervisory or management roles in high-volume settings.
• Ability to lead and develop teams of 15+ members.
• Strong communication, detail orientation, and adherence to food safety standards.

Responsibilities

• Assist General Manager in developing and motivating staff, achieving goals and budgets.
• Coordinate floor coverage and optimize staff deployment for efficiency.
• Ensure top-notch customer service and food safety compliance.

Skills

Staff management

Team leadership

Customer service

Operational efficiency

Communication skills

Tools

POS systems

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Role

As the Assistant Manager in a Wonder restaurant, you will play a pivotal role in supporting the General Manager in day-to-day operations to ensure the smooth functioning and success of our restaurant. You will work closely with the General Manager and other team members to create a positive work environment, prioritize food safety and team member safety, and deliver exceptional customer service.

Responsibilities

Manage Operations and Drive Results

• Assist General Manager in developing, engaging, inspiring, and motivating staff members
• Recruit and train top talent for the restaurant
• Aid General Manager in achieving operational goals and budget targets
• Maintain clear and consistent communication regarding team achievements, priorities, protocols, and operational changes
• Demonstrate effective floor management by optimizing staff deployment for maximum efficiency
• Drive restaurant sales and service efficiency by resolving operational obstacles
• Supervise inventory and food safety protocols to ensure accuracy and efficiency, emphasizing adherence to shelf life and product dating guidelines
• Commit to ongoing training and development in both kitchen and dining room operations to uphold standards and guidelines

Manage Food Safety and Team Member Safety

• Maintain consistent adherence to food safety and security standards

Provide Best in Class Customer Service

• Ensure all team members deliver excellent customer service

The Experience You Have

• At least two years of restaurant supervisor or management (Assistant Manager, Restaurant Manager, etc.) experience in a high-volume Quick Service Restaurant (QSR) or full-service restaurant
• Demonstrated ability to effectively manage and develop teams of 15+ members
• Ability to lead and motivate a team in a fast-paced environment
• Attention to detail and a strong drive for efficiency and accuracy
• Demonstrates professionalism and adheres to policies and procedures
• Exhibits effective verbal and written communication skills
• Strong team player

Requirements

• Must be at least 18 years of age and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Food Manager Certificate as required by State, County or Local Health Departments
• This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT

Role Details

• Salary Range: $62500 per year - $75000 per year
• Location: Home Location to be determined upon assignment, within 40 miles from SPRINGFIELD, MA

Bench Position Acknowledgment

By applying for a Bench position, you acknowledge and agree that this role requires flexibility to work across multiple locations within a designated region. As a Bench employee, you will provide operational support to various stores within the region until a home location is assigned to you. Upon successful completion of the Manager in Training (MIT) program, you will be assigned to either a temporary or permanent location, as determined by the Company and based on business needs. Your home location assignment will be communicated to you in alignment with operational requirements and organizational priorities.

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career
• Employee Stock
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.

Wonder uses an AEDT in its hiring process.

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.