Bellperson Overnight (Part Time)

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality firm where your passion for customer service will shine! In this role, you will be the welcoming face for guests at a luxurious resort, ensuring their stay is enjoyable and memorable. Your responsibilities will include assisting with luggage, engaging with guests, and maintaining the pristine environment of the resort. This is a fantastic opportunity to be part of a team dedicated to providing exceptional service in a stunning location, where every day brings new interactions and experiences. If you thrive in a dynamic environment and love making people feel at home, this position is perfect for you.

Qualifications

• Excellent customer service skills and strong communication abilities are essential.
• Ability to maintain a professional appearance and work flexible hours.

Responsibilities

• Assist guests with luggage and ensure a pleasant stay at the hotel.
• Maintain cleanliness of public areas and respond to guest inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Presentation Skills

Job description

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

• Use friendly and appropriate expressions when engaging guests.
• Be fully acquainted with the different points of interest.
• Ensure the delivery of packages to guestrooms, executive offices or meeting rooms.
• Ensure that the public areas and bell closet are maintained, clean and tidy.
• Follow up with guest complaints to ensure that any problems are resolved.
• Utilize bell carts effectively and with caution.
• Ensure the floor is covered 100% of the time, including the Front Desk.
• Direct guests to the Front Desk or meeting rooms.
• Call taxis and/or shuttles for guests as needed.
• Assist, retrieve and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Attend all designated staff meetings and training sessions.
• Complete all tasks assigned by manager.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.

Qualifications

• Excellent customer service skills.
• Strong communication, presentation, training, and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to work a flexible schedule including weekends and holidays.
• Fluency in English is required.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].