Bellperson Overnight

Omni Hotels & Resorts; Boston (MA); On-site; USD 30,307 - 39,950; Full time

Job summary

Omni Hotels & Resorts in Boston seeks a dedicated Bellperson to provide exceptional guest service, build relationships, and anticipate guests' needs.

You will assist with luggage, guide guests, coordinate with front desk, and support a smooth, high-energy hospitality operation that includes evenings, weekends, and holidays.

Qualifications

• Experience in a luxury hotel environment required.
• Ability to stand for the entire shift.
• Excellent customer service, multitasking, and attention to detail.
• Effective communication with guests and colleagues.
• Knowledge of local area and attractions.
• Flexible hours including nights, weekends, and holidays.
• Positive, calm demeanor under pressure.

Responsibilities

• Maintain bell carts and coordinate with Engineering as needed.
• Greet guests with friendly, appropriate expressions.
• Supervise bell staff and ensure duties are performed.
• Assist with reservations for restaurants and limousines.
• Deliver parcels and messages to guestrooms.
• Direct guests to front desk and meeting rooms.
• Taxi and shuttle arrangements for guests.
• Load and unload luggage for guests.
• Notify front desk of VIP arrivals.
• Train new bell staff on procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Professional appearance

Punctual

English speaking

Guest engagement

Teamwork

Job description

Overview: The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

Responsibilities

• Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed.
• Use friendly and appropriate expressions when engaging guests.
• Supervise the bell staff and ensure they perform their duties efficiently.
• Assist in making reservations for restaurants and limousines for our guests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Ensure that the bell storage closet is maintained, clean and tidy.
• Follow up with guest complaints to ensure that any problems are resolved.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Utilize bell carts effectively and with caution.
• Ensure lobby presence when on shift.
• Direct guests to the front desk or meeting rooms.
• Call taxis and/or shuttle for guests as needed.
• Assist, retrieve, and load luggage for guests.
• Notify the front desk and Guest Services of VIP arrivals whenever possible.
• Engage in conversation with as many guests as possible.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Train new bell staff members on the proper procedures and protocols of the hotel.
• Maintain a daily bell log for all arrivals and departures.
• Send a daily email with any information necessary for the next shift.
• Inventory tools of the trade (i.e. radios, door stops, bell carts).

Qualifications

• Previous luxury hotel experience is required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi‑task, detail orientation, and excellent organizational skills needed.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high‑profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem‑solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast‑paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers.

Remuneration

Union Contract stipulates a starting rate of $22.13 per hour, increasing to $29.51 per hour after one year.

Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the law poster is available. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.