Bellperson - Hilton Cleveland Downtown

Hilton; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company in Cleveland is seeking a Bellperson to provide exceptional guest service by managing luggage and assisting guests with their inquiries. The ideal candidate will have open availability and a strong commitment to teamwork and customer focus. Join a dynamic team committed to delivering remarkable hospitality experiences.

Qualifications

• Open availability required, must work any shift, including holidays and weekends.
• Ability to greet and escort guests effectively.
• Strong communication and teamwork skills are essential.

Responsibilities

• Greet and escort arriving and departing guests.
• Retrieve and transport guest luggage promptly.
• Respond to guest inquiries in a friendly manner.
• Organize and store luggage according to guidelines.

Skills

Guest Service

Dependability

Adaptability

Teamwork

Customer Focus

Job description

Hilton Cleveland Downtown (https://www.hilton.com/en/hotels/cledohh-hilton-cleveland-downtown/?SEO\_id=BING-AMER-HH-CLEDOHH&y\_source=1\_MzI2NDc5Ny00ODMtbG9jYXRpb24ud2Vic2l0ZQ==) is looking to welcome a bellperson to join the team!

Shift Pattern: 7am - 3:30pm/3pm - 11:30pm

Availability: open availability required, must be able to work any shift, any day - holidays and weekends

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Bellperson - Hilton Cleveland Downtown

Location: null

Requisition ID: HOT0BSR1

EOE/AA/Disabled/Veterans