Bellperson _ Full Time

IHG Hotels & Resorts; Atlanta (GA); In loco; USD 11.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical/dental/vision insurance

401k

Descrizione del lavoro

InterContinental Hotels & Resorts is seeking a Bellperson to welcome guests, transport luggage, and assist with directions and hotel services, reflecting luxury standards. The role emphasizes professionalism, attentiveness, and anticipatory service to create memorable first impressions during guests’ stay.

Responsibilities include promoting hotel facilities, coordinating with departments, handling guest requests, and ensuring safety and cleanliness in entrance areas.

Competenze

• High school diploma or equivalent; guest service or hotel experience preferred.
• Must speak fluent English; other languages preferred.

Mansioni

• Explain and promote hotel facilities, outlets, and services to guests and provide information on local attractions.
• Promote teamwork and coordinate with other departments to ensure quality service.
• Respond to guest complaints and assist with luggage transport and delivery of items to guest rooms.
• Regularly inspect entrances and surrounding areas and handle special requests as needed.

Conoscenze

Guest service

Fluent English

Formazione

High School diploma or equivalent

Descrizione del lavoro

A Bellperson serves as one of the first and last points of contact for guests, delivering exceptional service that reflects the luxury standards of the hotel. This role is responsible for warmly greeting arriving guests, efficiently transporting luggage to and from guest rooms, and providing assistance with directions, amenities, and hotel services. Bellpersons create memorable first impressions through professionalism, attention to detail, and anticipatory service while ensuring guests feel welcomed, valued, and cared for throughout their stay. They also assist with guest requests, coordinate transportation needs, and maintain a strong knowledge of the property and local attractions to enhance the overall guest experience.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.

PEOPLE

• Promote team work and quality service through daily communications and coordination with other departments.

Guest Experience

• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.

RESPONSIBLE BUSINESS

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications And Requirements

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $10.00 an hour with the possibilities of gratuity. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.