Bellperson (FT) | Guest Services

Omni Hotels & Resorts; Frisco (TX); On-site; USD 27,000 - 36,000; Full time

Job summary

Omni Frisco Hotel is seeking a dynamic Guest Services Attendant to warmly greet guests, assist with luggage, and guide them through the hotel's amenities and local attractions. This lobby-focused role emphasizes memorable arrivals, departures, and a welcoming first impression.

You'll collaborate with hotel departments to meet guest needs, maintain a calm demeanor, and handle tasks during quieter periods. Weekend and holiday shifts are required.

Qualifications

• Previous experience in hospitality, customer service, or a related field is preferred.
• A high school diploma or equivalent; further education in hospitality or related field is a plus.
• A genuine passion for hospitality and creating a delightful guest experience.
• Strong interpersonal skills and ability to engage guests warmly.

Responsibilities

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.
• Efficiently assist guests with luggage and support arrival to departure.
• Engage with guests in the lobby, guiding them through amenities and local attractions.
• Explain room features, keys, hydration stations, in-room safes, and services.
• Be responsive to guest requests with courtesy and efficiency.
• Handle luggage storage, retrieval, and ensure timely room departures.
• Communicate with hotel departments to address guest needs or concerns.
• Maintain a calm and friendly demeanor and show initiative during quieter periods.
• Attend staff meetings and training sessions as required.
• Adhere to Loss Prevention procedures and report any concerns promptly.
• Perform other tasks as requested by front office leadership.

Skills

Hospitality experience

Customer service

Interpersonal skills

Flexibility

Proactive

Teamwork

Education

High school diploma

Job description

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16‑story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

This multi‑use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000‑seat, domed, multi‑purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91‑acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview:

Omni Hotel & Resorts is committed to providing an exceptional guest experience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on the guest arrival, stay, and departure.

Responsibilities:

• Warmly greet guests upon arrival, providing a friendly and hospitable first impression.
• Efficiently assist guests with luggage, providing a seamless and attentive service from arrival to departure.
• Proactively engage with guests in the lobby, guiding and assisting guests in navigating the hotel's amenities, services, and local attractions.
• Explain room features such as the use of room keys, hydration stations, in‑room safes, and other services.
• Be responsive to all guest requests in a courteous and efficient manner, maintaining alertness and a helpful attitude.
• Handle luggage storage, retrieval, and ensure timely room departures.
• Communicate effectively with various hotel departments to address guest needs or concerns.
• Maintain a calm and friendly demeanor at all times, exemplifying the hotel's commitment to outstanding guest service.
• Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods.
• Attend staff meetings and training sessions as required.
• Adhere to Loss Prevention procedures concerning guest property and overall safety and security, reporting any concerns in a timely manner.
• Perform other tasks as requested by the front office leadership team.

Qualifications:

• Previous experience in hospitality, customer service, or a related field is preferred.
• A high school diploma or equivalent; further education in hospitality or related field is a plus.
• A genuine passion for hospitality and creating a delightful guest experience.
• Strong interpersonal skills, with the ability to engage guests warmly and effectively.
• Ability to maintain composure and professionalism in a guest‑facing environment.
• Flexibility and willingness to perform various tasks to support the hotel's needs, including luggage handling and guest assistance.
• Proactive in identifying tasks during less busy periods.
• Physical ability to handle luggage and assist guests as needed.
• Lift, carry, and place objects weighing up to 50 pounds without assistance.
• Move, push, and pull objects weighing up to 200 pounds without assistance.
• Stand and walk for an extended period of time or for an entire work shift.
• Must be able to work a flexible schedule, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.