Bellperson / Bellman

HC Miami Brickell; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

401K Retirement Program with Company

Complimentary Hotel Room Night Program

Group Life Insurance

Disability Insurance

Verizon Wireless Discount

Education Assistance Programs

Learning & Development through LMS

Job summary

Concord Hospitality seeks a Bellperson to warmly welcome guests, assist with luggage, and ensure a smooth arrival and departure experience. You’ll be the first and last impression, delivering personalized service with a warm, professional demeanor throughout the guest stay.

Join a team that values quality, integrity, community, profitability, and fun. This full-time on-site role offers competitive pay and benefits, including a room night program and a 401K retirement plan.

Qualifications

• High school diploma or equivalent preferred.
• Excellent communication and interpersonal skills.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests warmly upon arrival and departure.
• Assist with loading/unloading luggage and escort guests to their rooms.
• Explain room features, hotel amenities, and services.
• Coordinate with other hotel staff to ensure seamless service.
• Respond promptly to guest requests and resolve issues as needed.

Skills

Excellent communication

Interpersonal skills

Flexible availability

Education

High school diploma or equivalent

Job description

Are you passionate about serving others and creating memorable guest experiences? As a Bellperson, you’ll be at the heart of the hotel’s guest reception area, playing a key role in shaping each guest’s stay. Your proactive, responsive, and caring nature will make all the difference. If you enjoy engaging with people, have a winning personality, and take pride in responsibility—this is the perfect role for you!

AtConcord Hospitality, we foster a culture where everyone is valued and treated with respect. Join a team that believes in quality, integrity, community, profitability, and having fun!

Position Summary:

The Bellperson is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You’ll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.

Key Responsibilities:

• Greet guests warmly upon arrival and departure.
• Assist with loading/unloading luggage and escort guests to their rooms.
• Explain room features, hotel amenities, and services.
• Organize and store luggage in designated areas.
• Read and match luggage tags, write claim tickets, and ensure proper handling.
• Respond promptly to guest requests and resolve issues or elevate as needed.
• Provide accurate information about hotel services and local attractions.
• Stay informed on current events and entertainment in the area.
• Coordinate with valet, front desk, and housekeeping for seamless service.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy luggage and stand for extended periods.
• Professional appearance and positive attitude.
• Familiarity with the local area is helpful.
• Flexible availability including weekends and holidays.

Why Join Concord Hospitality?

Benefits for Full-Time Associates:

• Competitive Pay
• Prescription Discounts
• 401K Retirement Program with Company Contribution
• Complimentary Hotel Room Night Program (7 free nights/year)
• Group Life Insurance (equal to annual salary)
• Voluntary Short & Long-Term Disability
• Verizon Wireless Discount (up to 18%)
• Education Assistance Programs (University of Phoenix tuition discounts)
• Learning & Development through LMS and classroom training

About Concord Hospitality:

With over 100 hotels across North America and partnerships with major brands like Marriott, Hilton, Hyatt, and Choice, Concord is a growing company offering exciting career opportunities. We’re expanding with 25 new hotel builds and additional acquisitions, creating room for advancement and development.

Our foundation is built on5 Key Cornerstones:
Quality, Integrity, Community, Profitability, and Fun.
We believe in hiring the best, creating a positive work environment, and celebrating our associates. If you’re looking for a place to grow, be valued, and have fun—this is the opportunity for you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.