Bellperson

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts

Job summary

Marcus Hotels & Resorts’ Grand Geneva Resort & Spa in Lake Geneva, WI, is seeking a Bell Attendant to warmly greet guests, assist with luggage, and escort them to rooms while ensuring familiarity with room features.

This role rewards friendly, attentive service at a AAA Four Diamond resort. A High School Diploma/GED is preferred and 6+ months of guest service experience is required; flexible schedule including days, evenings, weekends and holidays is expected.

Qualifications

• 6+ months experience in a guest service role.
• Outgoing and friendly personality with basic computer and radio knowledge.

Responsibilities

• Greet guests warmly and stay attentive during busy periods or emergencies.
• Assist with luggage and transport items to guest rooms using a bell cart.
• Match luggage tags, issue claim tickets, and manage luggage storage as needed.
• Direct guests to hotel areas and provide helpful information.

Skills

Guest service

Communication

Education

High School Diploma/GED

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Bell Attendant at the Grand Geneva Resort & Spa, you'll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner.

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Bell Attendant at the Grand Geneva Resort & Spa, you'll warmly escort guests to and from their accommodations, assist with luggage, and ensure they are fully acquainted with their room and its features in a friendly and courteous manner. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Warmly greet guests and stay calm and attentive during busy periods or emergencies.


• Assist with luggage, retrieving and transporting items to guest rooms via bell cart.


• Match luggage tags, issue claim tickets, and manage luggage storage as needed.


• Direct guests to hotel areas and provide helpful guidance.


• Listen to guest inquiries, offer accurate information, and assist as needed.


• Perform other tasks as assigned.

What do you bring to the role?

• High School Diploma/GED preferred.


• 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.


• Overall knowledge of proper guest service, standards and code of conduct.


• Outgoing and friendly personality with a general knowledge of computer and radio functions as well as ability to find a need and take care of an issue.


• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.


• Physical stamina to complete repetitive manual labor tasks.

What’s in it for you?

• A free, well-balanced meal every shift


• Discounted gym membership


• Room discounts at Marcus Hotels & Resorts


• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa


• Free parking


• “Two for one” movie theater coupons at Marcus Theatres


• Ability to grow your career and transfer from one property to another


• Early wage access


• Paid time off


• Flexible scheduling


• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match


• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.