Bellperson

Hotel Drover; Fort Worth (TX); On-site; USD 42,981,000 - 51,577,000; Part time

Job summary

Hotel Drover in Fort Worth seeks a courteous Bell Person for a seasonal role ending the week of 05 January 2026. You will assist guests with luggage, escort them to rooms, provide directions, and maintain lobby areas while ensuring safety procedures and service standards are met.

Strong communication and teamwork are essential to help us deliver Legendary Service. Flexibility to work evenings, weekends, and holidays is required; prior Opera PMS or Bonvoy familiarity is a plus.

Qualifications

• Strong prioritization and organization skills are essential.
• Excellent written and verbal communication abilities.
• Excellent interpersonal and relationship-building talents; collaborative mindset.

Responsibilities

• Embody hotel values and deliver Legendary Service to guests.
• Assist guests with luggage and escort to rooms.
• Provide directions, information, and handle inquiries and complaints.
• Maintain lobby and public areas; log vehicle mileage and inspections.
• Coordinate with housekeeping, front desk, and restaurant to satisfy guests.

Skills

Prioritization

Organization

Communication

Interpersonal skills

Collaboration

Administrative support

Tools

Opera PMS

Marriott Bonvoy

Job description

ABOUT HOTEL DROVER:Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.So, dust off your boots, grab your hat and join us at Hotel Drover.WHO WE’RE SEEKING:We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Bell Person for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!SEASONAL ROLE TO END THE WEEK OF 01/05/2026.Essential responsibilities include:Embody the shared values of Hotel Drover.Follow up with guests to ensure their requests or problems have been met to their satisfaction.Develop and maintain a positive working relationship with others.Assist guests with luggage handling.Escort guests to their rooms.Provide directions and information to guests.Maintain the appearance of the lobby and public areas.Respond to guest inquiries and complaints.Follow all safety procedures and hotel policies.Support team to reach common goals.Comply with service standards and quality expectations.Conduct and log monthly vehicle mileage and damage inspections.Handle guest luggage upon arrival and departure.Track guest movement and communicate with housekeeping, front desk, and restaurant.Maintain awareness of non-guests on property premises and communicate with Security, if necessary.Perform other job-related duties as assigned.MUST HAVES:Passion for creating an amazing experience for our guests.Strong prioritization and organization skills.Flexible schedule, able to work evenings, weekends, and holidays.Thoughtful communicator with excellent written and verbal skills.Strong interpersonal and relationship building abilities; passion for collaboration and providing administrative support.QUALIFICATIONS:Organized and detail-oriented with the ability to be flexible.Ability to handle stressful situations in a calm, professional mannerGood problem-solving skills.Strong computer skills.Opera PMS experience preferred.Marriott MGS + Bonvoy experience preferred.OUR CORE VALUES:Hit the Mark, Every TimeBlaze New TrailsSpark WarmthBe IntentionalHonor AllDo RightStay CuriousHotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.