Bellperson

Viceroy Hotels and Resorts; Chicago, Raleigh (IL, NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Bellperson to enhance guest experiences through attentive service and support. This role involves assisting guests with their luggage, providing information about hotel amenities, and ensuring that each visitor feels welcomed and informed throughout their stay. Join a team that values creativity and innovation, where your contributions will help create lasting memories for travelers. If you are passionate about customer service and enjoy working in a dynamic environment, this position is perfect for you.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.

Responsibilities

• Assist guests with luggage upon arrival and departure.
• Escort guests to rooms and explain hotel services.
• Maintain current listing of local attractions and events.

Skills

Effective Communication

Listening Skills

Customer Service

Education

High School Diploma or Equivalent

Tools

Luggage Carts

Job description

Viceroy Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy’s vibe-led hospitality is guided by the brand promise “Remember to Live,” an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Location

Viceroy Chicago, IL

Overview

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.