Bellmen

Millennium Hotels; Chicago (IL); On-site; USD 43,394,000 - 46,838,000; Full time

Benefits offered by this job

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Knickerbocker Chicago, part of Millennium Hotels, is seeking a Bellman to deliver exceptional guest experiences. You will greet guests warmly, assist with luggage, and escort guests to rooms while sharing information about hotel amenities and local attractions.

Join a dynamic team and support a culture of hospitality, teamwork, and guest satisfaction, with flexibility to work evenings and weekends in a fast-paced city hotel.

Qualifications

• Minimum 1 year of hospitality or customer-facing experience.
• Excellent communication and interpersonal skills.
• Flexibility to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Greet guests with a warm, professional demeanor upon arrival and departure.
• Assist guests with luggage and belongings with care.
• Escort guests to rooms and provide information on hotel amenities and local attractions.
• Coordinate transportation requests (taxis, rideshares) and other guest travel needs.
• Maintain lobby and entrance areas to ensure they are clean, organized, and welcoming.
• Collaborate with Front Office and other departments to ensure seamless service.

Skills

Hospitality experience

Guest service

Strong communication

Team collaboration

Education

High school diploma

Job description

Hotel Name: The Millennium Hotel Knickerbocker Chicago

Location: Onsite – Chicago, IL

Salary Range: 15.25

Join the Team at The Knickerbocker Chicago

At The Knickerbocker Chicago, hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression.

About The Knickerbocker Chicago

Located just steps from Chicago’s iconic Magnificent Mile, The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life.

Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Bellmen

As our Bellman, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to creating memorable guest experiences through personalized service, professionalism, and attention to detail.

Your Impact

As a Bellman, you will create a welcoming and lasting first impression for our guests by providing attentive service and support throughout their stay. Your impact helps ensure every arrival, departure, and guest interaction is handled smoothly, professionally, and efficiently while enhancing overall guest satisfaction and loyalty.

What You’ll Be Doing

• Greet guests with a warm, professional, and welcoming demeanor upon arrival and departure.

• Respond to all guest requests promptly, courteously, and efficiently, ensuring a memorable guest experience.
• Assist guests with luggage, packages, and personal belongings while maintaining the highest level of care and professionalism.
• Escort guests to their rooms and provide information regarding hotel amenities, services, dining options, and local attractions.
• Coordinate transportation requests, including taxis, rideshare services, and other guest travel arrangements.
• Maintain awareness of hotel events, functions, and services to provide accurate information and assistance to guests.
• Deliver guest packages, messages, amenities, and special requests in a timely manner.
• Support the Front Office team by assisting with guest inquiries, wayfinding, and operational needs during peak periods.
• Monitor lobby and entrance areas to ensure they remain clean, organized, safe, and welcoming.
• Anticipate guest needs and proactively offer assistance to enhance the overall guest experience.
• Work collaboratively with all hotel departments to ensure seamless service delivery and guest satisfaction.
• Adhere to all hotel policies, service standards, safety procedures, and appearance guidelines.

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and operating procedures.
• Maintain accuracy and attention to detail in all processes, reporting, and documentation.
• Uphold a culture of accountability, professionalism, and operational excellence.
• Adhere to all hotel service standards, brand guidelines, and guest service expectations.
• Support a safe, secure, and welcoming environment for guests, associates, and visitors.
• Demonstrate reliability, integrity, and consistent follow-through in all responsibilities.
• Comply with all health, safety, and security regulations and report concerns promptly.
• Contribute to a positive team culture through collaboration, respect, and effective communication.
• Maintain confidentiality of guest and hotel information.
• Represent the hotel professionally at all times through appearance, conduct, and service delivery.

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Qualifications –

• At least 1 year of cooking experience in a fast-paced restaurant
• Ability to work well on a team
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette
• Knowledge of the appropriate table settings and service ware
• Ability to remember, recite and promote the variety of food menu items
• Ability to transport up to 30lbs through a crowded room on a continuous basis throughout the shift
• Familiar with kitchen equipment and tools
• Professional, patient, and respectful attitude
• Must have a valid Food Handler’s card
• Brings a positive attitude and supports the team
• Follows all safety guidelines while working

Education (Optional / Adjustable)

High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.