Bellman/ Shuttle Driver

Hyatt Caption Nashville; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company seeks a passionate Bell person/Doorperson/Valet parking to enhance guest experiences at their Richmond location. This role requires exceptional customer service skills, the ability to drive various vehicles, and a welcoming attitude to ensure a smooth guest experience.

Qualifications

• Strong verbal communication skills.
• Top level customer service experience.
• Must be able to drive standard and automatic vehicles.
• Valid CA Driver's license.

Responsibilities

• Welcome and assist arriving guests with luggage.
• Drive guests' cars to assigned parking facility.
• Respond promptly to guest needs.

Skills

Verbal communication

Customer service

Driving

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB SUMMARY

The primary responsibility of the Bell person/Doorperson/Valet parking is to ensure the smooth flow of guests in and out of the Hotel.

As a Bell person/Doorperson/Valet parking you will engage in the first contact with guests of the Hotel and must always maintain a professional presence and attitude.

As a Bell person/Doorperson/Valet parking you must possess a fluid knowledge and understanding of the local area, community events, and activities available to guests of the Hotel and be able to drive standard and automatic vehicles.

JOB DUTIES (BRIEF)

Welcome and assist all arriving guests by helping unload luggage from vehicle. Assist guests with luggage to and from rooms. Answer guest questions regarding local area facilities and directions. Ensure hotel entrance is free of litter and debris at all times. Respond to guest needs promptly in delivering items such as dry cleaning, newspapers, packages. Greet guests upon arrival. Perform valet ticketing duties. Drive guests' cars to assigned parking facility. Assess and note any vehicle damages. Follow all traffic regulations using extreme caution.

Minimum Requirements: Strong verbal communication skills Top level customer service experience Must be able to drive standard and automatic vehicles Valid CA Drivers license

Physical Requirements: 1. Climbing stairs 2. Lifting and carrying up to 50 pounds 3. Walking 4. Standing 5. Bending 6. Hearing and manual dexterity

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.