Bellman

Hospitality Online; Fort Smith (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality service provider in Fort Smith is seeking a Bellman to provide a positive first and last impression to guests. Responsibilities include assisting guests with luggage, arranging transportation, and maintaining the lobby’s cleanliness. Ideal candidates will have prior customer service experience and a high school diploma or GED.

Qualifications

• Prior hotel or customer service experience preferred.

Responsibilities

• Greet all guests upon arrival.
• Assist arriving and departing guests with luggage to & from rooms promptly.
• Maintain the cleanliness of the lobby area.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Overview

The Bellman is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.

Responsibilities

• Greet all guests upon arrival
• Assist arriving and departing guests with luggage to & from rooms promptly
• Assist guests in and out of transportation
• Promote all hotel functions and facilities
• Assist in arranging transportation for guest (i.e., Uber/Lyft/Taxi)
• Assist departing guests to their transportation
• Maintain the cleanliness of the lobby area
• Assist guest with general information when Concierge is not available
• Maintain knowledge of the community and area to assist guests with general information and local special events
• Polish and clean bell carts daily
• Check and secure guests\' luggage
• Other duties as assigned

Qualifications

• Prior hotel or customer service experience preferred
• High school diploma or general education degree (GED)