Bellman

Wischermann Partners; Edina (MN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Tuition Reimbursement Program

Job summary

Wischermann Partners is seeking a dedicated Bellman at The Westin Edina Galleria in Edina, MN. The ideal candidate will ensure guests are greeted warmly upon arrival and departure, handling luggage and providing exceptional service throughout the guest's stay.

This full-time role requires a high school diploma and a valid driver's license. Candidates should possess strong customer service skills and the ability to work in a team-oriented environment while maintaining high standards of appearance and professionalism.

Qualifications

• Must have a valid Driver’s License in the state of the hotel.
• Ability to work effectively with co-workers as part of a team.
• Strong reading, writing, and oral proficiency in English.

Responsibilities

• Transport luggage to the guest room for arriving guests.
• Act as lobby ambassador to ensure public areas are immaculate.
• Provide quality and genuine service to guests and team members.

Skills

Attention to detail

Customer service

Ability to lift 50 pounds

Flexibility in schedule

Strong computer skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Property Management Systems

Job description

Job Details

Job Location: The Westin Edina Galleria - Edina, MN 55435

Position Type: Full Time

Education Level: High School or Equivalent

Salary Range: $16.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: PM

Job Category: Hospitality - Hotel

BENEFITS

• Medical
• Dental
• Vision
• Employer paid Life/LTD
• Fully vested 401k
• Employee Assistance Program
• PTOHoliday Pay (Hourly)
• Recognition Program
• Volunteer Initiatives
• Marriott Hotel Travel Discounts
• Tuition Reimbursement Program

POSITION OVERVIEW

The Bellman’s main objective is to ensure guests are well looked after from the start of their arrival experience. They are stationed at the bell stand or front drive to greet guests by name upon arrival and departure. The Bellman transports luggage to and from the guest’s room to their vehicles or into storage, if necessary. They are also responsible for orientation of the hotel and room.

DUTIES AND RESPONSIBILITIES

• Transport luggage to the guest room for arriving guests and transport luggage to the guest’s vehicle for departing guests.
• Park and retrieve any valeted vehicles in a timely and safe manner.
• Act as lobby/front drive ambassador to ensure all public areas are immaculate and coordinate deficiencies with the appropriate department.
• Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
• Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
• Be aware of and understand guest history, preferences, and information.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Be knowledgeable of the Hotel and surrounding area.
• Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
• Ensure standards are maintained at the highest level.
• Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
• Maintain confidentiality of guest information and pertinent hotel data.
• Keep work area and public areas neat and tidy at all times.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.
• All other duties as requested.

QUALIFICATIONS

• Must have High School diploma or the equivalent.
• Must have valid Driver’s License in the state of the hotel.
• Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• Ability to work effectively with co-workers as part of a team and with minimal supervision.
• Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
• Good reading, writing, and oral proficiency in the English language.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Ability to lift and carry up to 50 pounds on own and up to 100 pounds with assistance.
• Ability to stand and walk for entire shift.
• Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.

Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.