Bellman

Stonebridge; Atlanta (GA); On-site; USD 18,000 - 23,000; Full time

Job summary

Stonebridge in Atlanta, GA seeks a Bell Attendant to welcome guests and ensure a smooth arrival and departure experience. You will handle luggage, offer local information, and assist with reservations and guest requests.

The position requires physical stamina to lift up to 50 lbs, strong communication, and exceptional guest service skills in a fast-paced hotel setting. Evening/weekend availability may be required.

Qualifications

• Experience in guest service or customer-facing roles, preferably hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.

Responsibilities

• Greet guests, assist with luggage, and provide a warm welcome.
• Transport luggage to and from guest rooms safely.
• Provide information about hotel amenities and local attractions.
• Arrange taxis or shuttle services for guests.
• Keep bell stand and lobby clean and presentable.
• Deliver packages and messages to guest rooms.
• Assist with room assignments and check-in/check-out when needed.
• Store and retrieve guest luggage in designated storage areas.
• Assist with special requests such as room service or reservations.
• Monitor lobby for guest needs and provide proactive assistance.
• Maintain knowledge of security protocols and report suspicious activity.
• Uphold high guest service standards.

Skills

Guest service

Communication

Interpersonal skills

Organizational skills

Lifting 50 lbs

Standing/walking

Local knowledge

Job description

City, State: Atlanta, Georgia

Title: Bellman

Location: Atlanta, GA

FLSA: Non-Exempt

Status: Full-time

Reports to: Front Office Manager

Pay Range: $15

Job Summary: The Bell Attendant provides assistance and services to guests, ensuring a smooth and enjoyable arrival and departure experience. This role includes transporting and storing guest luggage, offering local area information, and assisting with reservations and other guest requests.

Essential Functions and Duties

• Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
• Transport guest luggage to and from guest rooms efficiently and safely.
• Provide information about the hotel’s amenities, services, and local area attractions.
• Assist with guest transportation needs, including arranging taxis or shuttle services.
• Ensure the bell stand and lobby areas are clean and presentable at all times.
• Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
• Assist with room assignments and guest check-in/check-out processes when necessary.
• Store and retrieve guest luggage and personal items in the designated storage areas.
• Offer assistance with special requests, such as room service orders or restaurant reservations.
• Monitor the lobby for guest needs and provide proactive assistance.
• Maintain knowledge of hotel security protocols and report any suspicious activity.
• Uphold the highest level of guest service standards to ensure a memorable experience.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Previous experience in a guest service or customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
• Strong organizational skills and attention to detail when handling guest requests and belongings.
• Ability to work well under pressure in a fast-paced environment.
• Ability to lift and carry heavy luggage, up to 50 lbs.
• Must be able to stand and walk for extended periods.
• Knowledge of local attractions, restaurants, and services is preferred.

Work Environment

• Primarily an indoor role with frequent movement throughout the hotel lobby, guest areas, and guest rooms.
• Must be able to stand and walk for extended periods while assisting guests.
• Must be able to lift and carry objects up to 50 lbs regularly.
• Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
• Occasional outdoor work when assisting guests with transportation or luggage.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-09-02

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.