Bell/Valet & Guest Services Manager

Hyatt Hotels Corporation; Vermont; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Guest Services Manager to lead the Front Drive operations at a premier Vermont mountain lodge. This role is pivotal in ensuring exceptional guest experiences and managing a dynamic team. With a focus on high standards and teamwork, this position offers the chance to thrive in a supportive environment that values diversity and personal growth. Join a vibrant community where you can enjoy outdoor adventures and a fulfilling career in hospitality. If you are passionate about guest service and leadership, this opportunity is perfect for you.

Benefits

Health Benefits - after 30 days

Winter- Ski Pass to Stowe Mountain Resort

Summer- Golf Membership to Stowe Country Club

Complimentary and discounted stays at Hyatt Hotels worldwide

Onsite Fitness Membership

Employee discounts at the Spa & Restaurant Outlets

Qualifications

• Minimum 2 years supervisory or management experience required.
• Strong managerial skills with a proven guest service record.

Responsibilities

• Oversee day-to-day operations of the Front Drive for the Lodge.
• Ensure high levels of guest service and maintain operational standards.

Skills

Managerial skills

Guest service

Flexibility under pressure

Health and safety commitment

Education

Hospitality Management Degree or Diploma

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork, high standards, and diversity. It’s fitting that we are located at the pinnacle of Vermont!

Guest Services Manager

The Guest Services Manager is responsible for the day-to-day operation of the Front Drive for the Lodge at Spruce Peak. This includes ensuring that we are providing the highest levels of guest service and ensuring that standards are in place for all areas of parking, door, and bell teams. The Guest Services Manager is responsible for maintaining the efficient operation of the bell/valet, ski valet, and guest services department. The individual should be instrumental in supporting good public, departmental, and employee relations. This highly visible role gives one the opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Perks (vary by hours committed):

1. Health Benefits - after 30 days!
2. Winter- Ski Pass to Stowe Mountain Resort
3. Summer- Golf Membership to Stowe Country Club
4. Complimentary and discounted stays at Hyatt Hotels worldwide
5. Onsite Fitness Membership
6. Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Proud diversity advocates and EOE.

Qualifications

1. Hospitality or Guest service background is required.
2. Hospitality Management Degree or Diploma is an asset.
3. Minimum 2 years supervisory or management background required.
4. Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
5. Proven commitment to health and safety.
6. Results oriented with ability to be flexible and work under pressure.
7. Knowledgeable about driving both Automatic and Manual transmissions.

We welcome you:

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

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