Bell / Valet Attendant

Hotel Valencia Santana Row; San Jose (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Valet and Bellman to ensure exceptional guest service. This role involves welcoming guests, managing luggage, and providing vital information about the hotel and local attractions. Ideal candidates will possess strong customer service skills, effective communication abilities, and a clean driving record. The position requires physical stamina, as it involves standing, lifting, and working in varying weather conditions. Join a team that values courtesy and professionalism while contributing to a memorable experience for guests.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid Community Service Days

Qualifications

• Experience in hotel operations or customer service is preferred.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Welcome guests and handle luggage efficiently.
• Provide information about local attractions and hotel facilities.
• Maintain cleanliness and organization in work areas.

Skills

Customer Service

Communication Skills

Multitasking

Teamwork

Driving Skills

Education

Hotel Operations Experience

Customer Service Experience

Tools

Computer Programs

Job description

Job Summary:

Responsible for all guest service needs while on property in accordance with hotel. This position is a combination of both Valet and Bellman. You will be working in the front of the house and have a high level of guest contact. Customer Service experience is a plus. You must also have excellent communication skills.

Shift Requirements:

Currently searching for shifts from 6AM-2:30PM and overnight 11PM-7:30AM some days, with weekends and holidays.

Responsibilities:

• Welcome guests to the hotel and expedite the handling of luggage.
• Pick up and deliver dry-cleaning for the guests.
• Provide information on local attractions, room features, hotel facilities.
• Deliver messages and/or packages to meetings and guest rooms.
• Attend required meetings.
• Keep work areas clean and organized.
• Be extremely courteous to all customers and fellow employees.
• Report unsafe conditions to your supervisor immediately.
• Maintain hotel equipment in proper working conditions.
• Must have a clean driving record to be able to assist valet staff.
• Any other duties assigned by your immediate supervisor.

Working Environment:

• Exterior of hotel and occasional interior with exposure to weather conditions.

Physical Requirements:

• Standing/Walking: Constantly. For varying lengths of time, with little or no sitting.
• Stooping (Bend at waist): Load/unload guest luggage and bell carts.
• Pushing/Pulling: Bell carts weighing up to 100 pounds.
• Lifting/Carrying: Guest luggage weighing up to 50 pounds.

Qualifications:

• Hotel Operations or Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team.
• Effective multitasking skills.
• Composure and patience under pressure.
• Skilled in working with multiple computer programs.
• Valid driver’s license and a clean driving record.

Benefits:

• Medical, Dental, Life insurance.
• Paid Time Off.
• Paid Community Service Days.
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