Bell / Valet Attendant

Ennismore; Durham (NC); On-site; USD 27,000 - 32,000; Full time

Job summary

21c Museum Hotels in Durham, NC is hiring a friendly porter/valet to greet guests, assist with luggage, and deliver service with a smile.

Under the supervision of the Front Office Manager/Rooms Manager, you will help unload luggage, transport to rooms, and assist guests with vehicle parking while maintaining a clean and welcoming lobby environment. English fluency and a valid license are required.

Qualifications

• Must be able to drive vehicles with manual and automatic transmissions.
• Strong communication skills; must be able to speak and understand English.
• Clean and professional appearance.
• Must pass a background check.
• Must be 18 years of age or older.
• Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.
• Must have and maintain a valid driver's license.

Responsibilities

• Cleans lobby areas and entrances and maintains free of debris to present a clean facility to customers.
• Greets and assists arriving guests with unloading luggage and transporting to their room; may park guest's vehicle and provide claim ticket.
• Assists departing guests by transporting luggage and assisting with vehicle departure.
• Responds to guest needs by delivering laundry, newspapers, iron and ironing board, and extra linens.
• Provides guests with up-to-date hotel information and local directions to enhance guest relations.
• Maintains a friendly, cheerful and courteous demeanor with guests and staff at all times.

Skills

English proficiency

Manual transmission driving

Valid driver’s license

Professional appearance

Customer service mindset

Education

High School diploma or equivalent

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports to:Front Office Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
• Assists other employees and departments to contribute to the best overall performance of the department and hotel.
• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
• Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
• Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

• Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
• Strong communication skills; must be able to speak and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must have and maintain a valid driver's license.
• Must pass a background check.
• Must be 18 years of age or older.
• Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.

Education/Formal Training:

• High School diploma or equivalent

Experience:

• Must have at least two years driving experience with a clean driving record.

Physical Requirements:

• Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
• Must be able to lift luggage, up to 70 lbs.
• Capable of prolonged standing, walking and climbing stairs;
• Intermittent exposure to outside elements, but primarily an indoor position.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm All your information will be kept confidential according to EEO guidelines.