Bell Person Residences at The Little Nell

The Little Nell; Aspen (CO); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Bell Person to enhance the guest experience by assisting with luggage and providing essential information about hotel amenities. This role requires strong interpersonal skills and attention to detail, ensuring that every guest feels welcomed and informed during their stay. Join a vibrant team in a beautiful location where you can thrive in a fast-paced environment, delivering exceptional service while enjoying various employee benefits. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Health, Dental and Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

401(k) Savings Plan

Employee Ski Pass

Dependent Ski Passes

Qualifications

• Must have a valid Driver’s License with no violations.
• Previous hotel experience preferred.

Responsibilities

• Assist guests with luggage and provide information about hotel amenities.
• Maintain cleanliness in the lobby and bell storeroom.
• Deliver messages and packages to guest rooms efficiently.

Skills

Problem-solving skills

Interpersonal skills

Attention to detail

Active listening

Education

High School diploma or equivalent

Job description

Job Description

Position Summary
The Bell Person assists arriving and departing guests with their luggage. Provide information and services to guest and patrons. The Bell Person reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until March 31, 2025

Essential Job Functions/Key Job Responsibilities

1. Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency.
2. Provide summary of the hotel and the amenities offered to guests.
3. Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, etc. to guests while checking in.
4. Follow baggage tagging procedures and ski storage procedures.
5. Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas.
6. Maintain a high standard of cleanliness in the Lobby and Bell storeroom.
7. Make manager aware of guest’s comments or complaints.
8. Comply with all policies of the hotels and Aspen One.
9. Assist in emergency and security procedures as directed by management.
10. Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand.
11. Other duties assigned.

Qualifications:

Education & Experience Requirements

• High School diploma or equivalent.
• Current Driver’s License with no violations.
• Previous hotel experience preferred.

Knowledge, Skills & Abilities

• Basic industry terminology.
• Knowledge of company policies and procedures.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professionally in a fast-paced environment.
• Strong attention to detail.
• Ability to understand written and verbal English.
• Ability to work independently with minimal supervision.
• Ability to work effectively in team settings, contributing positively to group dynamics.

Work Environment and Physical Demands

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time.
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces.
• Must be able to constantly lift, push or pull up to 50 lbs. individually or with assistance.

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:

• Health, Dental and Vision Insurance Programs.
• Flexible Spending Account Programs.
• Life Insurance Programs.
• Paid Time Off Programs.
• Paid Leave Programs.
• 401(k) Savings Plan.
• Employee Ski Pass and Dependent Ski Passes.
• Other company perks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

Aspen One participates in E-Verify.