Bell Person (On Call)

Loews Hotels, LLC.; Tucson (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Tuition reimbursement

Pet insurance

Employee rates

Complimentary meals

Golf discount

Job summary

Loews Ventana Canyon Resort in Tucson, AZ, seeks a warm and welcoming Bell Person to be the first contact for guests, ensuring a seamless arrival and departure experience with professionalism and enthusiasm.

As a guest experience champion, you will assist with luggage, share information about room types and local attractions, build relationships across departments, and support safety and cleanliness while maintaining flexibility for varying schedules.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous hospitality or customer service experience preferred.
• Strong verbal communication skills.
• Ability to lift items more than 75lbs.
• Experience in a hotel or resort environment preferred.

Responsibilities

• Welcome and assist arriving and departing guests with professionalism and courtesy.
• Safely handle and transport luggage, baggage, and packages.
• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.
• Communicate hotel emergency procedures as needed.
• Promote hotel facilities, food and beverage outlets, and recreational programs.
• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.

Skills

Verbal communication

Guest service

Customer service

Team player

Education

High school diploma or equivalent

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary meals in Team Member Cafe while working
• Golf discount at The Lodge at Ventana Canyon
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Bell Person who will be the first point of contact for our guests, creating a seamless and memorable arrival and departure experience. You'll be the trusted guide who ensures every guest feels valued and cared for, while delivering exceptional service with professionalism and enthusiasm.

Who You Are

• Guest Experience Champion: You thrive on making guests feel special, anticipating their needs, and going above and beyond to create unforgettable moments.

• Friendly and Approachable: Your positive attitude and warm demeanor set the tone for a welcoming environment.

• Clear Communicator: You engage confidently with guests and team members, ensuring clarity and professionalism in every interaction.

• Proactive Problem Solver: You stay calm under pressure, adapt quickly, and handle multiple tasks with ease.

• Dependable Team Player: You take pride in reliability and collaboration, supporting your team to deliver excellence.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Welcome and assist arriving and departing guests with professionalism and courtesy.

• Safely handle and transport luggage, baggage, and packages.

• Securely store luggage while awaiting transfer.

• Provide detailed information about room types, amenities, and hotel facilities; address guest inquiries.

• Communicate hotel emergency procedures as needed.

• Offer information about the hotel and local attractions, including travel directions; promote hotel facilities, food and beverage outlets, and recreational programs.

• Transport guests safely to and from property areas.

• Build positive relationships with all hotel departments, including Front Desk, Valet Parking, Concierge, and Housekeeping.

• Remain vigilant at your post when not assisting guests, ensuring guest safety and notifying Security if necessary.

• Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include

• High school diploma or equivalent work experience preferred.

• Previous experience in a hospitality or customer service role preferred.

• Strong verbal communication skills.

• Ability to lift items more than 75lbs.

• Experience in a hotel or resort environment preferred.