Bell Person - Lodge

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Hersheypark admission

Discounts

Medical, dental, and vision coverage

401K contribution

Paid time off

Job summary

Hershey Lodge in Hershey, PA is seeking a full-time Bell Attendant to support guests with luggage, valet parking, and local directions as part of our warm, welcoming resort team. You’ll help ensure a smooth arrival and enjoyable stay for guests in a family-friendly environment.

Qualifications include being at least 18 years old and holding a valid driver’s license. The role involves varied early shifts, strong customer service, and teamwork to uphold Hershey hospitality standards.

Qualifications

• Must be at least 18 years of age or older.
• Must have a valid driver's license and verified good driving record.
• Friendly, courteous, hospitable attitude toward guests required.

Responsibilities

• Assist guests with luggage during check-in or check-out.
• Provide valet parking for outside guests at meals and events.
• Advise guests on travel conditions.
• Assist guests with maps and directions to Hershey area attractions.
• Coordinate overnight guest valet parking and billing/inventory.
• Receive and deliver packages for Lodge departments.
• Policing area around main entrance.
• Greet and direct guests near front drive.
• Maintain neat appearance and report maintenance or safety issues.
• Perform other duties as assigned by Bell Captain or Guest Service Manager.

Skills

Guest services

Valet parking

Luggage assistance

Customer service

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you’ll enjoy the sweet hospitality and iconic chocolate details around every corner.

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties

• Responsible for assisting guests with their luggage during check-in or check-out
• Valet parking for outside guests at breakfast, lunch, dinner, or parties
• Advising guests of various conditions of travel
• Assisting guests with road maps and directions to various attractions in the Hershey area
• Assisting with overnight guest valet parking and coordinating valet billing and inventory of cars
• Receiving and delivering packages for various departments of the Lodge
• Policing area around the main entrance of the Lodge
• Greeting and directing guests near front drive
• Maintaining cleanliness of main entrance and front drive; and reporting any maintenance or safety problems
• Maintaining a neat and orderly appearance at all times; performing other duties as may be assigned by the Bell Captain or Guest Service Manager.

Qualifications

• Must be at least 18 years of age or older.
• Must have a valid driver's license and verified good driving record.

Knowledge, Skills, And Abilities

• Previous work experience helpful.
• Friendly, courteous, hospitable attitude toward guests required.

Job Demands

• Must be able to work varying shifts between 6:00 am and 12:00 pm based on operational needs, including weekends, weekdays and holidays.
• Must be able to lift 35 pounds.
• Ability to stand, walk, lift and bend for majority of shift.
• Ability to work in varying temperatures.
• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.