Bell Person- Free Parking

The Palms Hotel & Spa; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Palms Hotel & Spa seeks a dedicated bell person to welcome guests and assist with luggage. This role involves promoting hotel amenities, ensuring guest satisfaction, and providing an exceptional service experience. Ideal candidates will possess strong customer service skills and a friendly disposition, contributing to the hotel's welcoming atmosphere.

Qualifications

• Must be proficient in English; a second language is an asset.
• Must handle multiple tasks in a fast-paced environment.
• Required to maintain a professional appearance and manner.

Responsibilities

• Assist guests with luggage during arrival and departure.
• Provide information about hotel amenities and services.
• Deliver newspapers and guest packages promptly.

Skills

Customer Service

Teamwork

Problem Solving

Time Management

Attention to Detail

Job description

Job Details

Job Location: Company Headquarters - Miami Beach, FL

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Any

About Us

The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.

Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years.

Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

Responsibilities & Qualifications

Job Summary

The bell person provides our Guests with a warm welcome and departure experience. The bell person assist Guests with their luggage upon arrival and departure. The bell person ensure that guest luggage is safe while under their care. The bell person shall be pro-active in providing service and promoting the hotel amenities to guests. The bell person shall be well versed in the various hotel amenities, promotions, etc. '

Job Duties /Tasks / Results/ Responsibilities

The bell person is posted at the entrance and near the Front Desk in the lobby.
The bell person shall escort guests to the Front Desk whenever possible.
The bell person work closely with the AYS and Front Desk Departments to provide prompt and courteous luggage assistance to all Guests.
While escorting Guests to their rooms the bell person shall inform the Guest of the hotel amenities, once in the room, the bell person shall inform the Guest about the in-room amenities.
While providing luggage assistance for departing Guests, the bell person shall inquire about the Guests stay, the Bellman shall invite the Guest to return to The Hotel.
The bell person respond to Hotsos requests for luggage assistance for arrival and departure. For arriving Guests, luggage shall be delivered within 10 minutes of registration and for departing Guests, the bell person shall arrive within 8 minutes of departure.
The bell person handle guest room deliveries, such as newspapers, pre-arranged group amenities and guest packages.

Knowledge, Skills, Abilities Required

Be courteous
Show genuine care for all co-workers and guest(s)
The ability to work well in a team environment
Proficient in the English language. Second language is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Possesses excellent people skills, an energetic personality and superior listening skills.
Has strong orientation towards customer service with a special focus on etiquette.
The ability to always be courteous, friendly and professional. Instills a can do attitude in all team members and promotes team work between departments.
Excellent time management skills.
Exceptional detail in follow-up.
Creative problem solving skills.
Ability to quickly evaluate alternative and decide on a plan of action.
Instills a calm, organized approach in all situations.

Physical Demands /Requirements

Most of the time spent standing, walking or there are some requirement to lift moderate weight (10-20 pounds)

Work Environment/ Conditions

Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.