Bell/Door Attendant - Williamsburg Lodge

Colonial Williamsburg; Williamsburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Associate to enhance the experience at a renowned historic lodge. This role involves greeting guests, providing exceptional hospitality, and ensuring smooth transportation to various attractions. The ideal candidate will possess a valid driver's license and a commitment to maintaining high standards of service under pressure. Join a team that values diversity and inclusion, and be part of a mission to inspire and educate visitors in a beautiful historic setting, while enjoying competitive benefits and a supportive work environment.

Benefits

Health Insurance

Pension Plan

Vision Plan

401(k) Plan

Sick Pay

Vacation Pay

Holiday Pay

Life Insurance

Long-Term Disability

Accidental Death Insurance

Qualifications

• Valid driver's license and a clean Motor Vehicle Record required.
• Ability to maintain high standards of hospitality under stress.

Responsibilities

• Greet guests and escort them to their hotel rooms.
• Drive guests to various Colonial Williamsburg locations.

Skills

Hospitality

Customer Service

Problem-Solving

Tools

Baggage Cart

Bicycle

Job description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S.

The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world-class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Giffin Hotel, the Williamsburg Woodlands Hotels and Suites, and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Job Description

Greet Guests as they enter the Williamsburg Lodge Hotel.

1. Escort guests to their hotel rooms.
2. Bring guest baggage to hotel rooms using baggage cart as necessary.
3. Explain: (1) hotel services available to guests; (2) use of television; (3) room temperature controls; (4) hotel evacuation routes.
4. Answer guest questions about the Williamsburg Inn and Colonial Williamsburg.
5. Drive hotel guests to Colonial Williamsburg restaurants and other Colonial Williamsburg locations, and back to the hotel.
6. Provide ice service when requested by guests.
7. Assist doorkeepers as needed.

Job Requirements

Final candidates will need valid driver's license and an original Motor Vehicle Record transcript (MVR). The MVR is to be no older than 30 days, issued by the same state as the driver’s license, and must cover the past five years. New residents must obtain a Virginia driver’s license within 30 days.

Ability to display the highest standards of hospitality and courtesy while working with guests, employees, managers, and supervisors under busy and stressful situations.

Ability to: (1) learn required information about the Williamsburg Inn and Colonial Williamsburg; (2) deal with unexpected problems with tact and courtesy; (3) work nights, weekends, and holidays.

In accordance with Colonial Williamsburg insurance requirements, applicants must be 21 years of age.

Physical requirements include, but are not limited to: (1) transporting and handling up to 60 pounds; (2) using a bicycle as necessary; (3) climbing stairs.

Benefits

• Beautiful historic setting
• Competitive benefits for eligible employees include:
• health insurance
• pension plan
• vision plan
• medical and dependent care flexible spending accounts
• Sick, vacation, and holiday pay
• 401(k) plan with a portion of contributions matched
• life insurance
• long-term disability
• accidental death and dismemberment insurance
• group travel accident insurance

Our Team

Universal acceptance for everyone, everywhere is at the heart of the Colonial Williamsburg Foundation. We promote diversity & inclusion of thought, culture, and background, which connects our entire team. As such, Colonial Williamsburg is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.