Bell Door Attendant

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 31,000 - 42,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Bell/Doorperson to warmly welcome guests, assist with luggage, and escort guests to rooms while highlighting hotel services. You will hail cabs, transport luggage, and ensure guests feel comfortable and well-guided during their stay.

The role requires 6–12 months of experience in a luxury hotel setting, clear spoken English, and a high school diploma or GED. This is an on-site position with opportunities to engage guests and deliver Hyatt’s signature service.

Qualifications

• 6 to 12 months experience as a Bell or Doorperson in a luxury hotel.
• Clear use of spoken English; fluency in English.
• High School Graduate / GED.

Responsibilities

• Welcome guests and handle guest luggage.
• Transport luggage to and from guest rooms; assist with transportation.
• Escort guests to rooms, highlight hotel services and amenities.
• Load luggage and issue claim checks; assist with mail and packages.
• Greet guests, assist with directions and department referrals.

Skills

English fluency

Customer service

Education

High School Graduate / GED

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bell Door Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Job Scope:

Responsible for welcoming guests, handling guest luggage, transporting guest luggage to and from guest rooms, and for assisting guests with authorized transportation. Other duties as required.

Job Functions:

• Guest Service-Related Tasks (85%)
• Dorr Service -Related Task (15%)
• Meets and greets guests at arrival.
• Hails cabs for guests.
• Carries luggage from the guest's cab or car to the lobby, and vice versa.
• Picks up room key and luggage in the lobby and escorts guests to their room, while highlighting hotel services and amenities along the way.
• Places luggage inside the guest room and explains the room amenities to guests.
• Checks luggage in and out of luggage room.
• Loads luggage into cabs, limousines, busses, etc.
• Issues claim checks to guests for garage service.
• Escorts guest and carries luggage to garage ramp.
• Loads and unloads luggage for departures and arrivals, including for groups.
• Pages guests in lobby area.
• Escorts guests outside of the hotel upon check-out.
• Assists mail desk if needed to deliver guest mail and packages.
• Brings bags promptly to guests in the lobby when requested.
• Makes sure that all bags are properly tagged.
• Organizes stored luggage on shelves in the neatest possible manner.
• Makes sure that the luggage room is locked at all times.
• Counts luggage, prepares luggage slips, and logs for group check in and check out.
• Assists guests with information or directs them to appropriate department when necessary.
• Assign last bell/door attendant to complete room changes, as well as mail and message distribution as necessary.

Garage Related Tasks (15%)

• Calls garage valet for car pickups.
• Gives all garage and check stubs to the Front Office.
• Responsible for clearing legal loading zone of any vehicles.

This is not your typical career opportunity. This is the Hyatt Touch.

• 6 to 12 months experience as a Bell or Doorperson in a luxury, medium-sized hotel (or experience and education that will provide the skills necessary for this position)
• Clear use of spoken English.
• Fluency in English
• High School Graduate / GED

Other Physical Abilities

• Must be able to stand and walk for long periods of time.
• Must be able to lift, push, pull, and carry in excess of 75 lbs.

Group Process & Team Building (Measuring needs for collaboration, affiliation, and teamwork.)

• Work well with people.

Ethical Awareness (Measuring concerns of fairness, equity, integrity, and ethics.)

• Ability to use tact and discretion.

Salary Range:

$22.81 - $30.42 per hour

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran
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