Bell Captain - Lead Guest Service & Luggage (Pay + Tips)

Crestview Management, LLC; Hilton Head Island (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel in Hilton Head is seeking a Bell Captain to supervise bell staff and ensure guests receive exceptional service. The ideal candidate will have prior hotel experience, manage daily operations, and contribute to elevating guest satisfaction scores.

Qualifications

• Previous experience in hotel-related functions is mandatory.

Responsibilities

• Supervise bellmen and ensure high guest service standards.
• Maintain security of guest room keys and documentation.
• Assist guests with luggage and room changes.

Skills

Guest Service

Coaching

Scheduling

Attention to Detail

Job description

Bell Captain at Hilton Beachfront Resort & Spa

Pay will be based on experience: PAY + TIPS

Supervise bellmen as well as perform the daily responsibilities of these positions by establishing guest service and sustainability standards.

Essential Job Functions

• Schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Hilton values.
• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
• Maintain security of and accurate records for all guest room keys issued to bell and door staff.
• Accommodate guest requests in an accurate and efficient manner.
• Monitor and maintain cleanliness and working conditions of departmental equipment/supplies.
• Ensure that pertinent information is documented in the log book daily.
• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to hotel rooms.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• Previous experience working in a related function in a hotel is required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting to 50 pounds, bending, and reaching.

About Us

Hilton is proud to be an equal opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.