Bell Captain (Full-Time) *Free Parking

Hilton; New Orleans (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join an established industry player in the hospitality sector as a Bell Captain, where you will lead a dedicated team in providing outstanding service to guests. This role involves supervising the Bell Staff, ensuring smooth operations for guest arrivals and departures, and maintaining high standards of service excellence. You will have the opportunity to foster a welcoming environment while developing your team's skills and knowledge. With a commitment to integrity and teamwork, you will contribute to a culture that prioritizes exceptional guest experiences and operational success. If you're passionate about hospitality and leadership, this is the perfect opportunity for you.

Benefits

Earn paid time off from day 1

Free parking

Free meals

Option to be paid daily

Discounted hotel stays

Debt free education

Qualifications

• Demonstrated ability to deliver exceptional guest experiences.
• Strong leadership and teamwork skills are essential.

Responsibilities

• Supervise Bell Staff and ensure excellent guest service.
• Recruit, train, and develop team members for optimal performance.
• Respond to guest inquiries and manage luggage effectively.

Skills

Customer Focus

Teamwork

Leadership

Dependability

Adaptability

Job description

Earn paid time off from day 1
+ Free parking and free meals
+ Option to be paid daily
+ Discounted hotel stays for team members and family and friends.
+ Debt free education

Supervise the Bell Staff as they greet & escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transport their luggage, and acquaint each new guest with their room location & features.

What will I be doing?

As a Bell Captain you would be responsible for supervising Bellpersons, transferring & storing guest luggage, and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet and escort arriving and departing guests to and from their accommodations
2. Retrieve and transport guest luggage
3. Inspect guest rooms and acquaint guests with these rooms and their features
4. Respond to guest inquiries and requests in a timely, friendly and efficient manner
5. Organize and store luggage, as needed, according to guidelines
6. Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
7. Recruit, interview and train team members
8. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
9. Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us