Bell Captain

Concord Hospitality Enterprises; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Bell Captain to manage lobby and luggage services. The role involves maintaining cleanliness and providing excellent guest service while assisting with luggage handling and hotel marketing. This position promises career growth through training and development opportunities in a supportive environment focused on work-life balance and inclusivity.

Benefits

Competitive wages

Comprehensive benefits package

401K

Tuition assistance

Discounted hotel rates

Qualifications

• Ability to maintain lobby and bell stand cleanliness.
• Knowledge of hotel amenities and local attractions.
• Excellent communication and customer service skills.

Responsibilities

• Maintain lobby, front door, and luggage room cleanliness.
• Facilitate prompt handling of guest luggage.
• Assist in the maintenance of the bell closet and carts.

Skills

Customer Service

Cleanliness

Attention to Detail

Job description

Description

1. We are hiring a Bell Captain!

Responsibilities:

• Maintain lobby, front door, bell stand, and luggage room cleanliness and order.
• Market the entire hotel when rooming a guest.
• Maintain complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Read log book daily.
• Keep up-to-date on in-house groups and functions.
• Follow all rooming procedures.
• Issue proper luggage tags, store bags properly, cross-reference when issuing.
• Maintain vehicle maintenance records properly.
• Ensure deliveries/luggage are brought to correct rooms.
• Demonstrate a readiness to help (“Posts up”).
• Facilitate prompt handling of guest luggage and needs during peak periods.
• Complete own share of last man duties, such as showing rooms and delivering messages.
• Assist in the maintenance upkeep of the bell closet and carts.
• Work systematically to avoid losing luggage.
• Operate bell carts carefully to prevent damage or injury.
• Follow rules as outlined in the Concord Hospitality Handbooks.
• Deliver guest valet laundry promptly.
• Accurately give directions and information about the immediate and metro areas.
• Report tips daily.
• Be a positive thinker and company-driven.
• Demonstrate thorough knowledge of all emergency procedures.
• Complete all checklists and responsibilities by the end of each shift.
• Attend Service Excellence Class and score 80% or higher in observations.

Benefits

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short/long-term disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training, development, and career growth.

Why Concord?

Concord Hospitality invests in its associates through training and development at all levels. Our "Associate First" culture supports personal growth within and outside the workplace. We value work-life balance, diversity, and our commitment to excellent customer service and quality accommodations. Our company is built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun! We are proud of our national presence and the shared spirit of "We Are Concord!" We promote diversity and inclusion to be a "Great Place to Work for All."

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality