Bell Captain

Sheraton Minneapolis Downtown Convention Center; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hotel as a Bell Attendant, where you will play a key role in enhancing guest experiences. This position involves transporting guests to local attractions, assisting with luggage, and providing concierge services. You will be the friendly face that greets guests, ensuring their stay is comfortable and enjoyable. With a commitment to high standards of service and a focus on guest satisfaction, this role is perfect for those who thrive in a dynamic environment. Be part of an exciting transformation as the hotel evolves into a premium brand by 2025, offering a unique opportunity to contribute to its success.

Benefits

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 2-3 years of experience in a similar bellhop function is an advantage.
• Must have a valid driver's license and acceptable MVR.

Responsibilities

• Transport guests to local attractions and assist with luggage.
• Maintain vehicle cleanliness and support front desk operations.
• Provide information about local attractions and services.

Skills

Customer Service

Driving Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Provides guidance and oversight to the Bell Attendants on property. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties and to accommodate guests during their stay in an attentive, courteous, and efficient manner.

Qualifications

• 2-3 years of experience in a similar bellhop function is an advantage
• Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses beginning to working knowledge of subject matter.
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information Join us at the Millennium Minneapolis as we undergo an exciting transformation to become a Marriott Premium Brand by early 2025! With 321 rooms and a host of amenities, this historic hotel promises an unforgettable experience. Be a part of this remarkable journey!

Application deadline for Colorado positions:

Source: Hospitality Online