Bell Captain

BENCHMARK; Chatham (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Bell Valet Captain to manage arrivals, rooming and departures while guiding staff to meet service standards. You will train and coach Bell and Valet teams, address guest feedback, and collaborate with other departments to ensure exceptional guest experiences on a busy property.

Ideal candidates have at least 1 year of supervisory experience, strong leadership, and superior customer service skills.

Qualifications

• Minimum of 1 year supervisory experience.
• Previous Front Desk or Guest Services experience preferred.
• Superior customer service skills.
• Demonstrated leadership skills.
• Ability to multi-task.
• Strong attention to detail and organization.
• Excellent computer skills.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.

Responsibilities

• Lead Bell and Valet staff according to Service Standards.
• Coach and monitor staff progress and training.
• Handle guest complaints and comments tactfully.
• Refresh and maintain Service Standards.
• Coordinate with other departments for teamwork.
• Create and maintain staff scheduling.
• Monitor guest arrivals and departures.
• Ensure staff use guests' names in service interactions.
• Oversee vehicle cleanliness and daily maintenance program.
• Perform other duties as required by Front Office Manager.

Skills

Supervisory Experience

Front Desk Experience

Customer Service

Leadership

Multi-tasking

Attention to Detail

Computer Skills

Team Collaboration

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About our property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence. #PGH-CBI

What you will have an opportunity to do

DESCRIPTION: The role of Bell Valet Captain is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn’s Service Standards.

• Ensure that Leading Hotel Quality Assurance, Forbes, AAA, and CBI’s policies and procedures are properly understood and followed through amongst the staff
• Ensure proper training for the Bell and Valet staff by coaching and monitoring progress
• Handle guest complaints and comments relating to the department tactfully
• Ensure that the Service Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Create and maintain scheduling for proper staff coverage
• Monitor and track guest arrivals and departures
• Ensure the use of the guest’s names by the Bell and Valet staff by using training techniques
• Work alongside the staff to ensure quality service for guests
• Guest vehicle cleanliness and maintenance program is responsibility of Bell Captains on a daily basis
• Perform any other reasonable duties as required by the Front Office Manager
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff

What are we looking for?

REQUIREMENTS: Minimum of 1 year supervisory experience Previous Front Desk or Guest Services experience preferred Superior customer service skills Demonstrated leadership skills Ability to multi-task Strong attention to detail and organization Excellent computer skills Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction Able to stand, walk, and move quickly as needed for an entire shift Must be able to lift up to 50lbs of luggage Flexible with schedules

• Minimum of 1 year supervisory experience
• Previous Front Desk or Guest Services experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
• Able to stand, walk, and move quickly as needed for an entire shift
• Must be able to lift up to 50lbs of luggage
• Flexible with schedules

Compensation: $20.50 / hr - $20.50 / hr

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certificates and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.