Bell Attendant - Gaylord Rockies

Towne Park LLC; Aurora (CO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

Job summary

Towne Park LLC in Aurora, CO seeks a Bell Attendant to deliver exceptional hospitality to guests during arrival and departure. You will assist with luggage, provide local information, and maintain a welcoming, efficient service mindset.

The role requires a high school diploma or GED, a valid driver’s license, and Wheelchair Safety Training. English reading/writing is essential, with a work window from 7am to 11pm and weekend availability; compensation is $15.16 per hour plus tips with benefits

Qualifications

• High school diploma or GED required.
• Must be able to read and write standard English.
• Must hold a valid driver’s license for the state of employment.
• Wheelchair Safety Training course provided by Towne Park.

Responsibilities

• Greet guests warmly within five feet and use guests' last names.
• Assist guests with luggage during arrival and departure.
• Provide information about hotel, rooms, amenities and local attractions.
• Open vehicle and hotel doors for guests and assist with transportation needs.
• Tag and transport guest luggage to storage areas and rooms as needed.
• Deliver messages, items and guest amenities as requested.

Skills

Customer service

Communication skills

Reading & writing English

Basic math (money)

Valid driver’s license

Education

High school diploma or GED

Job description

About TowneTowne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.Click here for important notices that may be applicable to you.For more information about our privacy policy, please click here.Job DetailsCompensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15.16 per hour + tips.Work Schedule: The work schedule for this position is 7am-11pm. Must Have Weekend Availability.Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.Seasonal and temporary roles are not eligible for benefits outlined above.SUMMARYThe Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s) - % of TimeMaintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.-20%Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.-15%Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.-30%Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.-15%Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.-10%Completes all tasks in a timely manner as instructed by the Account Manager-10%The total amount of time for all functions of the job - 100%QUALIFICATIONSEducation:High school diploma or general education degree (GED)Required Licensure, Certification, etc.:Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)Must complete the Wheelchair Safety Training course provided by Towne ParkWork Experience:One to three months related experience and/or trainingKnowledge:Knowledge of principles and processes for providing customer and personal services.Skills:Must be able to read and write standard English languageMust be able to read and comprehend simple instructions, short correspondence and memosMust be able to write simple correspondenceMust be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organizationAbility to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American moneyAbility to understand 24 hour and military time systemsAbility to understand rates applicable to time passedSCOPEAuthority to Act:Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.Budget Responsibility:The employee has control over resources available only.WORKING CONDITIONS & PHYSICAL DEMANDSThe working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Lifting RequirementsExerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Working EnvironmentThe majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.TravelTravel of up to 5% may be required.ACKNOWLEDGEMENT AND ACCEPTANCEI understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.