Bell Attendant - Gaylord Opryland Resort.

Towne Park LLC; Nashville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality services company seeks a Bell Attendant for the Gaylord Opryland Resort in Nashville, TN. The role involves delivering exceptional customer service, assisting guests with luggage, and maintaining a professional demeanor. Ideal candidates will possess a high school diploma and have excellent communication and customer service skills. Join the team to create memorable experiences for guests while earning competitive hourly pay plus tips.

Benefits

401k retirement savings plan

Accident insurance

Critical illness insurance

Telemedicine benefits

Qualifications

• Must be able to read and write standard English language.
• Ability to perform basic arithmetic operations.
• Must complete the Wheelchair Safety Training course.

Responsibilities

• Provide exceptional hospitality services to guests in an attentive and friendly manner.
• Assist hotel guests with luggage, including delivery and pick up.
• Maintain cleanliness and order of guest services area.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Bell Attendant - Gaylord Opryland Resort. page is loaded

Bell Attendant - Gaylord Opryland Resort.

Apply locations Nashville, TN time type Part time posted on Posted 23 Days Ago job requisition id REQ25-62263

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by deliveringexceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Job Details

• Bell Attendants - Gaylord Opryland Resort & Convention Center
• Starting Pay $8 - $10 per hour plus tips
• No experience needed

• 2nd shift and overnight shifts available, weekends required.
  
  Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $8 - $10 per hour plus $9 - $11 per hour in tips.
  
  Work Schedule: The potential work schedule for this position is overnight and evening shifts, some day shifts, weekdays, weekends and holidays.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Bell Attendant is also responsible for assisting hotel guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette.
• Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities and public areas of the hotel.
• Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services.
• Correctly tags individual bags to be stored in the bell storage area. Assures all guests and luggage are safely transported to and from assigned destinations.
• Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
• Completes all tasks in a timely manner as instructed by the Account Manager

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience:

• One to three months related experience and/or training

Knowledge:

• Knowledge of principles and processes for providing customer and personal services.

Skills:

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

About Us

Who is Towne Park? We’re 10,000+ teammates delivering specialized hospitality services to 700+ locations nationwide, ranging from boutique hotels and sprawling luxury resorts to nationally ranked healthcare institutions and commercial parking enterprises. We’re 10,000+ teammates brightening the days of millions of guests as their first and last interaction at our locations. We’re 10,000+ teammates who believe in giving people like you countless opportunities to learn and grow!

Since 1988, Towne Park has delivered specialized hospitality services including valet parking and self-parking management, door and bell, concierge, transportation, greeter and patient transport services – all with the goal of enhancing the service experience. Our track record of success and growth has resulted in seven appearances on the Inc. 500|5000 List of the fastest-growing private companies since 2007.

Towne Park's unique culture includes a collaborative, social work environment that fosters high visibility and career progression. Regardless of your role, there’s a training and development program designed to prepare you for the next step in your Towne Park career.

Consider joining Towne Park if you're Driven To Serve. Please visit www.townepark.jobs to apply today!

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Towne Park is an Equal Opportunity and E-Verify participating Employer.

Towne Park will consider for employment qualified applicants with arrest and conviction records.

Towne Park complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone].

Towne Park complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.