Bell Attendant

Sage Hospitality Group; Wayzata (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel & Restaurant Discounts

Paid vacation

Medical, Vision, Dental Insurance

401k

Complimentary Parking

Free Shift Meal

Job summary

The Sage Landing, operated by Sage Hospitality Group, seeks a courteous Bell/Valet Associate to greet guests, assist with luggage, and park vehicles at the luxury lakeside hotel. You will ensure guest comfort, deliver attentive service, and help with directions and local recommendations to enhance the guest experience.

This role emphasizes teamwork, a strong customer-service mindset, and the ability to respond promptly to guest requests in a fast-paced hotel environment.

Qualifications

• High School diploma or equivalent.
• Fluent in oral and written English.
• Knowledge of local establishments and surrounding community.

Responsibilities

• Meet and greet guests arriving by all forms of transportation.
• Assist guests with luggage and belongings from vehicles.
• Explain valet procedures and hotel services to guests.
• Park and retrieve guest vehicles safely and efficiently.
• Provide directions and information about local attractions and hotels.

Skills

Customer service

English fluency

Local knowledge

Driving (vehicle operations)

Teamwork

Education

High school diploma

Job description

Why us?

The Hotel Landing is the premier luxury lakeside destination in the Upper Midwest, where every experience is thoughtfully curated and every guest interaction is defined by discretion, personalization, and impeccable service. We are passionate about creating moments of elegance, authenticity, and lasting memories—combining refined hospitality with a welcoming, service-driven culture. Our team is committed to excellence, innovation, and building relationships that elevate both our brand and the experiences we deliver.

Job Overview

Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities

• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
• Assist Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Open vehicle doors to assist guests.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Associates should take initiative to offer assistance or answer questions throughout the hotel.
• Associates should always demonstrate self-confidence, energy, and enthusiasm.
• Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
• Associates should take responsibility to formally or informally learn about other departments within the hotel.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must be able to drive automatic and manuel vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.

• Must be able to grasp handles, carry bundles and lift packages.

• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

Benefits

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

The Perks:

• Sage Hotel & Restaurant Discounts across the US
• Paid vacation, sick and holiday pay
• Medical, Vision, Dental Insurance
• 401k
• Convenient Location
• Free Shift Meal
• Complimentary Parking