Bell Attendant

Heritage Hotels & Resorts, Inc.; Santa Fe (NM); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

401k match

Employee discounts

Free meals during shifts

Free employee parking

Growth opportunities

Job summary

Heritage Hotels & Resorts, Inc. seeks a friendly Bell Attendant in Santa Fe, NM, to be the first and last touchpoint for guests. You will greet guests, assist with luggage and transportation, and share recommendations on amenities and local attractions.

A strong focus on safety and professional presentation is required. Ideal candidates bring hospitality experience, excellent communication, and a service mindset.

Qualifications

• Hospitality experience is a plus.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Greet guests upon arrival and departure.
• Assist guests with luggage and transportation.
• Provide recommendations on amenities, dining, and local attractions.
• Address guest needs and resolve concerns promptly and professionally.
• Maintain safety, ADA accessibility standards, and a polished appearance.

Skills

Hospitality experience

Communication skills

Customer service

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you take pride in creating unforgettable first and last impressions, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a professional and guest-focused Bell Attendant to join our team. In this role, you are often the very first and final touchpoint of a guest’s experience. Your warmth, attention to detail, and dedication to service help set the tone for every stay and leave a lasting impression long after departure.

What You'll Do

• Welcome and greet guests warmly upon arrival and departure.
• Assist guests with luggage, transportation, and vehicle loading and unloading.
• Provide knowledgeable recommendations about property amenities, dining, and local attractions.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Maintain compliance with safety, security, and ADA accessibility standards.
• Communicate effectively with Front Office, Housekeeping, Engineering, and other departments.
• Maintain a clean, organized work area and polished professional appearance.
• Uphold company service standards and protect guest and company property.

Why You'll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k.
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail.
• Complimentary meals during scheduled shifts.
• Free employee parking.
• Growth and development opportunities.
• Supportive, people-first culture rooted in New Mexico pride and community.

Requirements

• Hospitality experience is a plus.
• Strong communication, customer service, and problem-solving skills.
• Ability to stand for extended periods and lift, carry, push, and pull 50+ pounds.
• Comfortable working both indoors and outdoors in varying weather conditions.
• Flexible availability including weekends and holidays.