Bell Attendant

The Standard High Line; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health care coverage

Life Insurance

Disability Insurance

Pet Insurance

401k Company matching

Paid time off

Job summary

The Standard High Line in New York City seeks a Bell Attendant to welcome guests, assist with luggage, and promote hotel services. You will coordinate with the Front Office team and help guests with transportation and local recommendations, ensuring a seamless and memorable stay.

Candidates should demonstrate strong guest service skills, a professional presence, and the ability to work collaboratively in a fast-paced environment.

Qualifications

• Brand ambassador mindset with a service-oriented approach.
• Ability to delight and surprise guests with memorable experiences.
• Willingness to learn city knowledge and hotel SOPs.
• Must be able to interact professionally with guests and teams.

Responsibilities

• Greets guests at door and assists with check-in/check-out.
• Assists guests with luggage handling and storage requests.
• Promotes hotel facilities and local attractions to guests.
• Arranges taxis and car services; assists with transportation needs.
• Operates valet parking coordination and communicates with Guest Service.
• Performs errands and delivers items to guest rooms as needed.
• Addresses guest requests and responds to complaints with supervisor escalation when needed.
• Maintains courtesy and professionalism; supports cross-department collaboration.

Skills

Brand ambassador

Excellent customer service

Multilingual

Guest service experience

Punctual and reliable

Professional demeanor

Reading/comprehension

Team player

Education

High School Diploma or equivalent

Job description

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Job Title

Bell Attendant

Department

Front Office

Location

The Standard, High Line

Reporting to

Director of Front Office Operations/MOD

Job Purpose

To create experiences by embracing and empowering a diverse collective of team members, collaborators, and guests, who chose to call The Standard home.

Main Duties & Responsibilities

• Opens door and greets as they enter and leave the hotel.


• Assist guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms.


• Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage.


• Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities.


• Assist guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests.


• Parks and retrieves cars from valet parking. Communicates all guest valet information to Guest Service Agent.


• Occasionally runs errands for guests and delivers items to guest rooms.


• Accepts mail for the hotel to be given to front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally deliver packages to guest rooms.


• Attends to any special requests from guests.


• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.


• Promote teamwork and quality service through daily communication and coordination with other departments.


• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.


• Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc.


• Maintains a courteous and professional manner at all times.


• Perform any other duties, if capable, as requested by management.

Qualifications and Requirements

Brand Ambassador

Throughout the hotel we actively seek to employ a group of people that are committed to delivering our unconventional brand of hospitality while also growing with us.

• They are committed to and fully comprehend the idea of being of service;


• They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;


• They are ambitious, vibrant and social/friendly individuals;


• They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;


• They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;


• They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;


• They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;


• They are able to entertain guests in a compassionate, respectful and meaningful manner;


• They are authentically themselves;


• They want to play a role in constructing a kinder and better world.

Essential

• Physical:
  
  
  
  • Carrying, pushing, or lifting items weighing up to 100 pounds
  
  
  • Long periods of standing
  
  
  • Periods of outside work
  
  
  • Moving about the public areas
  
  
  • Handling objects such as luggage
  
  
  • Continuous contact with Guests
  
  
  • Bending, kneeling, stooping
  
  
  
  


• Understanding: Ability to read, comprehend and carry out instructions according to established procedures


• Organizational Skills: Work efficiently, utilize multi-tasking, prioritize tasks


• Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s


• Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled


• Responsibility: Personal comportment in line with Standard, New York policies, standards, and expectations
  High School Diploma or equivalent

Desirable

• Multi-lingual


• College education


• Prior guest service work experience

Compensation and Benefit

• Pay Rate: $17.00 in addition to received tips


• Excellent and affordable health care coverage


• Life Insurance, Disability Insurance, Pet Insurance


• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave


• 401k - Company matching up to 2% after 1 year


• PTO and Company recognized holidays


• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace\\


• Employee Meals, Employee Referral Program, Commuter Discounts


• Regular fun staff events and celebrations!!!

Source: Hospitality Online