Bell Attendant

CoralTree Hospitality; Fort Lauderdale (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Complimentary meals for team

Complimentary room nights at CoralTree

Employee assistance program

Job summary

Pier Sixty-Six Resort, a CoralTree Hospitality Group property in Fort Lauderdale, seeks a Bell Attendant to welcome guests, assist with luggage, and support smooth arrivals and departures. You’ll escort guests, orient rooms, and help with VIP requests in a luxury setting.

Join a team focused on exceptional service, with comprehensive benefits and opportunities for growth within CoralTree properties. Flexible shifts and a dynamic, high-end environment await.

Qualifications

• High level of attention to detail and accuracy.
• Ability to work quickly and multi-task in a fast-paced luxury environment.
• Strong customer service mindset with guest-first approach.
• Work authorization in the United States is required.

Responsibilities

• Warmly greet arriving guests and assist with luggage to ensure a seamless check-in experience.
• Escort guests to rooms and provide a brief orientation of room features and amenities.
• Manage luggage storage with accurate tracking and labeling for efficient service.
• Anticipate guest needs by offering directions, local attractions, and hotel information.
• Maintain a polished lobby presence and be readily available for guest inquiries.
• Deliver packages and amenities to guest rooms promptly and courteously.
• Coordinate with front desk and concierge to align on arrivals and VIP requests.
• Assist with guest departures by handling luggage and arranging transportation as needed.
• Keep lobby, entryway, and storage areas clean and organized at all times.
• Assist with special guest requests, large groups, or event transportation as required.
• Perform other duties as needed to support the Front Office team.

Skills

Attention to detail

Multi-tasking

Customer service

English proficiency

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is a home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches that result in truly extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded Bell Attendant to join our Pier Sixty-Six Resort team! Reporting to the Director of the Front Office, the Bell Attendant will perform all duties connected with meeting and greeting and assist in ensuring the delivery and retrieval of luggage to all guests in a courteous, timely, and professional manner in accordance with Pier Sixty-Six, AAA, and Forbes Travel Guide Standards.

Responsibilities

• Warmly greet arriving guests and provide efficient luggage assistance, ensuring a seamless check-in experience.
• Escort guests to their rooms, provide a brief orientation of room features and assist with any special requests.
• Manage the storage and retrieval of guest luggage with precision, maintaining accurate tracking and labeling for efficient service.
• Anticipate guest needs by offering assistance with directions, recommendations for local attractions, and information on hotel amenities.
• Maintain a polished, professional presence in the lobby, readily available to assist with guest inquiries or support the front desk team.
• Promptly and courteously deliver packages, amenities, and other requested items directly to guest rooms.
• Collaborate with front desk and concierge teams to ensure smooth communication regarding guest arrivals, special requests, and VIP needs.
• Assist with guest departures by retrieving luggage, arranging transportation, and ensuring a gracious farewell experience.
• Ensure the lobby, entryway, and luggage storage areas are clean, organized, and free from clutter.
• Provide support for special guest requests, such as assisting with large groups, arranging event transportation, or facilitating guest deliveries.
• Assist with other duties as requested.

Qualifications

• High level of attention to detail
• Ability to work quickly and multi-task.
• Prior experience in a luxury hotel or upscale hospitality–related certification is a plus
• Work authorization in the United States
• Must be able to stand/walk for up to eight hours per shift.
• Must be able to maneuver luggage carts weighing up to 200 pounds and lift and carry items up to 100 pounds.
• Must be able to understand, speak, read, and write in the basic English language.
• Flexible schedule required for AM and PM shifts.

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort