Bell Attendant

InterContinental Bellevue at The Avenue; Bellevue (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401K

Health Savings Account

Flexible Spending Account

Life Insurance

Job summary

InterContinental Seattle Bellevue, a Pyramid Global Hospitality property, is seeking a Bell Attendant to warmly welcome guests, assist with luggage, and guide them to rooms while highlighting hotel amenities and local attractions.

The role emphasizes exceptional guest service, teamwork, and a friendly, engaging personality in a fast-paced luxury setting on-site in Bellevue, WA. Flexibility to work varied shifts is required.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests; bell person will welcome each guest to our hotel.
• Escort guests to the front desk and to their rooms, explaining amenities.
• Work with other attendants to ensure a personalized guest experience.
• Open doors for guests and assist with luggage.
• Keep entrance area clean and organized.
• Be the difference with guests and employees by going beyond the norm.

Skills

Customer service

Hospitality experience

Problem solving

Team player

Communication skills

Fast-paced environment

Stand for long shifts

Flexible shifts

Weekend availability

Positive attitude

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape.Benefits offered to full-time associates:Paid Time Off-2.15 hours for every 40 hours worked~14 days-7 Paid Holidays, 2 Floating Holidays-Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date-Competitive Matching 401K-Health Savings Account-Healthcare Flexible Saving Account-Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity-Supplemental Short-Term Disability Insurance-Basic Life and Accidental Dismemberment Insurance-Basic Long-Term Disability Insurance-Life Insurance buy-ups-Employee Assistance Program-Pet InsuranceBenefits offered to part-time associates:-Sick Time (accrue 1 hour for every 30 hours worked).Benefits offered to all associates:-Competitive Salary-Competitive Matching 401K-Cash incentives programsWhat you will have an opportunity to do:We are looking for a highly motivated individuals to join our Guest Services team as a Bell Attendant. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Bell Attendant assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Schedule Requirement: This position is primarily needed on Tuesdays and Wednesdays and typically works a 10:00 AM to 6:00 PM schedule.Your Role:Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestInteracts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotelYou will be escorting and orienting the guest to the front desk for check-in.Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.You will be working together with other attendants to ensure each guest has a personalized experience and will “dive\" to open the door for all guests.Assist lobby attendant in keeping entrance area clean and organized\"Be the difference\" with all guest and employees and do more than just “the norm\".What are we looking for?Qualifications:At least one year in a customer service role with high guest interactionHospitality industry experience is a plus.Ability to solve problems when they arise.Ability to work in a team environment is a must.Pleasant and helpful personality.Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.A strong desire to make an impact on other peopleAn outgoing and engaging personalityExcellent verbal communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$20-$20Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.