Behaviour/ Mental Healthcare Customercare

HireTalent - Staffing & Recruiting Firm; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading staffing and recruiting firm is seeking an empathetic Intake Care Senior Representative for a fully remote, entry-level position. The role involves assisting callers with mental health and substance use services, requiring strong communication and customer service skills. Candidates should hold a relevant Bachelor's degree and have a customer service background.

Qualifications

• Bachelor’s degree in Psychology, Social Work, Public Health, or related field required.
• Previous customer service or call center experience preferred.
• Proficiency in navigating multiple computer systems.

Responsibilities

• Answer inbound calls and provide first-contact resolution.
• Educate participants about their behavioral health benefits.
• Conduct non-clinical intakes and assess for risk.

Skills

Communication

Customer Service

Critical Thinking

Organizational Abilities

Education

Bachelor’s degree in a relevant field

Job description

Healthcare Customer Representative (Psychology/Behavior)

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HireTalent - Staffing & Recruiting Firm provided pay range

This range is provided by HireTalent - Staffing & Recruiting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $20.00/hr

Direct message the job poster from HireTalent - Staffing & Recruiting Firm

Job Title: Behaviour/Mental Healthcare Customer Care

Pay: $18

Duration: 6 Months contract

Job Summary:

Seeking an empathetic and skilled Intake Care Senior Representative to join the Behavioral Health Personal Advocacy team. This fully remote, entry-level role requires exceptional communication and customer service skills to assist callers seeking mental health and substance use services. The representative will handle a high volume of sensitive, inbound calls and serve as the first point of contact for many customers, providing education, resources, and support for their behavioral health benefits.

Key Responsibilities:

• Answer inbound calls and provide first-contact resolution in a compassionate, professional manner.
• Educate participants about their behavioral health benefits, eligibility, and resources available.
• Conduct non-clinical intakes, assessing for risk and substance use when necessary.
• Register callers in the intake system and initiate case files.
• Refer participants to appropriate providers and resources based on plan design.
• Multi-task effectively across several systems and tools while maintaining a customer-first mindset.
• Issue authorizations, send eligibility and complaint inquiries, and perform follow-ups as needed.
• Collaborate with internal departments to ensure seamless customer support.
• Maintain adherence to department quality and service standards.

Requirements:

• Bachelor’s degree in a relevant field (e.g., Psychology, Social Work, Public Health, Health Coaching, Family Communications).
• Previous customer service or call center experience highly preferred.
• Strong verbal communication and interpersonal skills.
• Effective listening, critical thinking, and organizational abilities.
• Ability to work independently while being a reliable team player.
• Proficiency in navigating multiple computer systems; fast and accurate typing skills.
• Must have a reliable internet connection and be able to support CST schedule.