Behavioral Intervention Team Case Manager

City of Tuscaloosa; Tuscaloosa (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

City of Tuscaloosa seeks a Tuscaloosa Police Department Behavioral Intervention Team (TPD BIT) case manager to aid with a growing caseload of at-risk individuals. The role involves regular home visits, needs assessment, and reporting on families visited to address unmet medical, mental health, or social needs.

You will support the BIT Case Coordinator with referrals and follow-up activities. Responsibilities include documentation within 24 hours, weekly status reports, and collaboration with

Qualifications

• Bachelor’s degree in social work (BSW) required; valid driver's license.
• One year of case management experience preferred.

Responsibilities

• Contacts and assesses potential BIT Case Management subjects and identifies barriers to care.
• Maintains contact with subjects, monitors progress and assists in goal setting.
• Documents all subject and agency encounters within 24 hours of service.
• Provides weekly reports to the BIT Case Coordinator and assists in monthly activity reports.
• Builds relationships with community and City agencies/entities.
• Sets up social work hubs in target areas in coordination with TFR EMS Prevention.
• Demonstrates compassion, relates to subjects with various needs, and motivates treatment plan adherence.
• Communicates treatment plans clearly to subjects, families, and professionals.
• Maintains strong organizational and documentation skills; manages multiple cases.

Skills

Communication

Interpersonal skills

Time management

Education

Bachelor's degree in social work

Tools

Excel

Job description

The purpose of this position is to serve as a Tuscaloosa Police Department Behavioral Intervention Team (TPD BIT) case manager to assist with our growing caseload of individuals in at-risk communities. Responsibilities include making regular home visits, assessing, and reporting on the needs of families that they visit. This position will assist the BIT Case Coordinator in providing case management services to clients that Tuscaloosa Police Department (TPD) identify as having unmet medical, mental health or social needs, who frequently utilizes emergency services for non-emergency causes, and/or require follow-up due to a threat management plan.

The following duties are normal for this classification. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Specific duties listed may not be required for all positions within this classification but are determined by the normal requirements for the position.

Contacts and assesses potential BIT Case Management subjects; identifies barriers to care; provides support to subjects by assisting with referral management and linkage to community resources.

Continues contact with subjects, monitors progress, assists in goal setting, and terminates appropriately.

Documents all subject and agency encounters within 24 hours of service.

Provides weekly reports as to the status of the BIT Case Management program to the BIT Case Coordinator and assists the BIT Case Coordinator with the creation of a monthly report on program activities for review by department and City administration.

Builds and maintains relationships with community and City agencies/entities.

Establishes and maintains effective relationships with key stakeholders.

Assists BIT Case Coordinator in setting up "pop-up" Social Work Hubs in target areas – minimum of one per month; would be responsible for the identification, planning, and execution of the social work hub in coordination with TFR EMS Prevention.

Propensity for compassion and ability to relate to subjects with various needs; ability to motivate subjects to follow treatment plans.

Great communication skills and ability to articulate treatment plans to subjects, loved ones, and professionals.

Provide excellent organizational and documentation skills, as well as the ability to manage multiple cases.

Exhibits sound critical thinking and problem-solving skills to assess subjects, analyze feedback from other entities, and determine the best treatment plans.

Proficient in Excel to assist with monitoring BIT Case Management program data.

Meets regular attendance requirements.

Incorporates continuous quality improvement principles in daily activities.

Recommends and supports policies and procedures that guide and support the provision of quality services by the Tuscaloosa Police Department.

Maintains good interpersonal relationships with staff, co-workers, managers, and citizens.

Accomplishes the essential functions of the job, with or without reasonable accommodation, in a timely manner.

Performs other related duties as required.

Bachelor’s degree in social work (BSW) required; one year of case management experience preferred; or any equivalent combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid driver's license.

The following requirements are normal for this classification. Specific requirements may not apply to all positions within this classification but are determined by the normal requirements for the position.

PHYSICAL REQUIREMENTS

Must be able to operate a motor vehicle and a variety of automated office equipment including a computer, printer, calculator, copiers, facsimile machines, telephone, etc. Physical demand requirements are at levels of those for light to moderate physical work that often involves physical interaction with clients and lifting, carrying, and delivering objects and materials of light to medium weight.

DATA COMPREHENSION

Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things which may include maps, medical documents/regulations, directories, procedural manuals, and operational manuals.

INTERPERSONAL COMMUNICATION

Requires the ability to speak with and/or signal people to convey or exchange legal, financial, counseling, and medical-related information, including giving/receiving assignments and/or directions to/from co-workers, assistants, managers, or supervisors as well as communicating with the general public.

LANGUAGE ABILITY

Requires ability to read a variety of legal, financial, counseling, and medical-related documentation, directions, instructions, and methods and procedures. Requires the ability to write job related documentation and reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.

INTELLIGENCE

Requires the ability to learn and understand relatively complex legal, financial, counseling, and medical-related information, and operational principles and techniques, to understand departmental policies and procedures, to make independent judgments in absence of supervision, and to acquire and be able to expound on knowledge of topics related to primary occupation.

VERBAL APTITUDE

Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.

NUMERICAL APTITUDE

Requires the ability to add and subtract, multiply and divide, calculate decimals and percentages; determine time; utilize basic algebraic formulas, and understand descriptive statistics.

FORM/SPATIAL APTITUDE

Requires the ability to visually inspect items for proper length, width, and shape using job related equipment.

MOTOR COORDINATION

Requires the ability to coordinate hands and eyes in using job-related equipment and to operate a motor vehicle.

MANUAL DEXTERITY

Requires the ability to handle a variety of items, machinery, automated office equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting motion or turning motion while coordinating opposite hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DIFFERENTIATION

May require the ability to discern color.

INTERPERSONAL TEMPERAMENT

Requires the ability to deal with and relate to people beyond giving and receiving instructions. Must be able to adapt to and perform under considerable stress when confronted with an emergency.

PHYSICAL COMMUNICATION

Requires the ability to talk, express, or exchange ideas by means of spoken words and/or hear and perceive nature of sounds by ear.