Behavioral Health Technician (Greenbrook)

Neuronetics; Westlake (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Specialized training in TMS/esketamine

Job summary

Greenbrook Mental Wellness Centers in Westlake, OH is seeking a Patient-Centered Technician to administer TMS and esketamine therapies in a full-time outpatient setting. You will monitor patient responses, document psychiatric ratings, and help with scheduling and billing while ensuring compassionate, high-quality care.

Ideal candidates have a HS diploma or higher with clinical certification and healthcare experience; preferred Bachelor's in Psychology or related field.

Qualifications

• Minimum qualifications include HS diploma or higher, plus clinical certification and relevant work experience.
• Preferred: Bachelor's in Psychology or related field; healthcare experience.
• Proficiency with Microsoft Office and EHR systems; knowledge of insurance payers is a plus.

Responsibilities

• Administer TMS and esketamine treatments per clinical guidelines and monitor responses.
• Record assessments, manage mood scales, and maintain accurate EHR and scheduling.
• Support insurance and billing processes and ensure patient well-being.

Skills

Clinical interviewing

Patient care

Education

High School Diploma or equivalent

Associate's Degree

Medical Assistant certification

Tools

AdvancedMD

Salesforce

Microsoft Office Suite

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Westlake, OH!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts between 7am-7pm.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Earn $21-23/hour (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our Westlake center, with occasional regional coverage as needed.

Your Role:

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Understand and assist with insurance and billing processes as needed.

What We're Looking For:

• Minimum Qualifications: High School Diploma, Associate's Degree, Medical Assistant certification, or equivalent clinical certification, coupled with significant relevant work experience.
• Preferred Qualifications: Bachelor's Degree in Psychology, Social Work, or a related Human Services field; and at least one year of healthcare work experience (not mandatory).
• Technical & Clinical Skills: Proficiency in Microsoft Office Suite and Electronic Health Record (EHR) systems (AdvancedMD and SalesForce preferred). Strong clinical interviewing skills. Knowledge of insurance payers and medical necessity guidelines (a plus).
• Physical & Other Requirements: Ability to stand for extended periods. Basic Life Support (BLS) certification (training provided).

Our Ideal Team Member:

• Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
• Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads.

Who we are:

At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting‑edge, FDA‑cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato® (for treatment‑resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

Benefits Statement:

Selected candidate will be eligible to participate in the Company's employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA‑cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment‑resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life‑changing care—combining cutting‑edge technology with clinical expertise to make a real impact in the mental health space.