Behavioral Health Technician-Columbia (Greenbrook)

Neuronetics, Inc.; Columbia (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision coverage

Job summary

Greenbrook Mental Wellness Centers is seeking a patient-focused technician to deliver TMS and esketamine therapies in our Columbia, MD outpatient centers. This full-time role includes training, regular 8-hour shifts (7am–7pm), and duties from patient care to scheduling and insurance processing.

You will support clinical operations, document patient responses, and contribute to a compassionate, patient-centered team dedicated to improved outcomes.

Qualifications

• High school diploma or equivalent with relevant certification in medical assisting.
• Bachelor's degree preferred in psychology, social work, or human services.
• Experience in healthcare settings and knowledge of EHR systems.

Responsibilities

• Administer TMS and esketamine treatments according to clinical guidelines and monitor patient responses.
• Maintain accurate EHR, manage scheduling, check-in/out, and insurance steps.
• Support operations and engage with patients to ensure a positive experience.

Skills

High School Diploma

Medical Assistant Certification

Associate's degree

Bachelor's Degree in Psychology

Healthcare experience

Microsoft Office

EHR (AdvancedMD)

Salesforce

Education

Bachelor's degree in Psychology, Social Work, or Human Services-related major

Tools

AdvancedMD

Salesforce

Job description

Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in Columbia, MD!

Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts between 7am-7pm.

Why Greenbrook?

• Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
• Competitive Compensation: Earn $22-24/hour (commensurate with education and experience).
• Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
• Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
• Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
• Location: Primarily based in our Columbia center, with occasional regional coverage as needed.

Your Role

• Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
• Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
• Support operational efficiency: Perform regular clinical administrative tasks, take co-pays, and engage with patients and providers to provide a positive and smooth patient experience.

What We're Looking For

• Minimum: High School Diploma plus relevant certification such as medical assistant certification and or Associate's degreee combined with substantial relevant work experience.
• Preferred: Bachelor's Degree in Psychology, Social Work, or any Human Services related major; and at least one year of work experience in healthcare preferred but not required.
• Proficiency in Microsoft Office and EHR systems (AdvancedMD and SalesForce preferred).
• Knowledge of insurance payers and medical necessity guidelines (a plus).
• Strong clinical interviewing skills.
• Basic Life Support (BLS) certification (training provided).

Our Ideal Team Member

• Proactive Collaborator: You take ownership, are flexible, find solutions, and communicate confidently with physicians.
• Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic, and offer professional feedback.
• Detail-Oriented & Physically Able: You're meticulous in your work and comfortable standing for long durations.

Who We Are: At the forefront of mental health care, Greenbrook operates 95+ U.S. centers offering cutting-edge, FDA-cleared TMS (targeted electromagnetic stimulation for mood regulation) and Spravato® (for treatment-resistant depression and MDD with suicidal thoughts/actions). This innovative approach has already touched the lives of over 40,000 patients, with more than 1.3 million treatments administered.

To learn our WHY: https://youtu.be/yrr-wlFftT0 | Patient stories on HOW we transform lives: https://www.greenbrooktms.com/patient-stories

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

• Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

GBSP25

About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.