Behavioral Health Technician: Direct Patient Care & Crisis Support

AdventHealth; Glendale Heights (IL); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

UChicago Medicine AdventHealth in Glendale Heights, IL, seeks dedicated staff to assist patients with activities of daily living, provide direct patient care, and document observations. You will collaborate with physicians, nurses, and families to ensure safe, continuous care and lead group activities when required.

Responsibilities include recognizing escalating situations, implementing de-escalation, and maintaining patient safety while documenting changes and outcomes for treatment plans.

Qualifications

• Ability to communicate appropriately, professionally, and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals [Required]
• Knowledge of commonly used concepts, practices, and procedures in the health care industry [Required]
• Up-to-date knowledge of regulatory requirements and local, state, and national laws [Required]
• Ability to understand and process instructions from physicians and other personnel [Required]
• Proficiency in computer systems to enter and track patient records [Required]
• Must be able to read, write, and speak conversational English [Required]
• Customer service skills [Required]
• Organizational ability, sound judgment, and initiative [Required]
• Knowledge of substance use disorder and behavioral health terminology with various treatment approaches [Required]
• Adequate knowledge of activities of daily living [Required]
• Additional languages [Preferred]
• Understanding and the ability to lead group activities [Required]
• Knowledge of electronic medical records [Preferred]
• Strong competence in Outlook, Excel, PowerPoint, and Word [Preferred]

Responsibilities

• Assists patients with activities of daily living (ADL) and routine tasks.
• Provides direct patient care and therapeutic interventions.
• Observes and records patient behaviors and activities accurately.
• Reports changes in patient conditions to appropriate personnel and recommend treatment plan modifications.
• Establishes and maintains therapeutic relationships with assigned patients.
• Collaborates with patients, family members, physicians, and community providers to ensure continuous care.
• Manages and facilitates daily group activities as required.
• Recognizes potential escalation of behavior and use appropriate verbal and physical interventions.
• Identifies and addresses potential safety hazards for patients, visitors, and staff, notifying the appropriate department or person for correction.
• Assists in crisis situations, utilizing de-escalation skills, maintaining patient safety and providing proper documentation.
• Performs other duties as assigned.

Skills

Communication skills

Healthcare knowledge

Regulatory knowledge

Instruction comprehension

EMR proficiency

English proficiency

Customer service

Organizational skills

Behavioral health knowledge

ADL knowledge

Multilingual

Group leadership

EMR familiarity

Microsoft Office

Education

Associate

High School Grad or Equiv

Tools

Electronic Medical Records

Outlook

Excel

PowerPoint

Word

Job description

UChicago Medicine AdventHealth in Glendale Heights, IL, seeks dedicated staff to assist patients with activities of daily living, provide direct patient care, and document observations. You will collaborate with physicians, nurses, and families to ensure safe, continuous care and lead group activities when required.

Responsibilities include recognizing escalating situations, implementing de-escalation, and maintaining patient safety while documenting changes and outcomes for treatment plans.