Behavioral Health Technician Crisis Service

Detroit Wayne Mental Health Authority; Detroit (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Detroit Wayne Integrated Health Network seeks a Behavioral Health Technician for the Crisis Care Center. You will assist with admissions, monitor patients, respond to crises, and support de‑escalation to prevent restraints.

Requirements include a high school diploma or GED, two years of relevant experience, and a valid Michigan driver's license. A Food Handler’s certification is required within 30 days of hire.

Qualifications

• Requires high school diploma or GED.
• Two years of professional experience in behavioral technician or peer recovery duties.
• A valid Michigan driver's license with clean driving record.
• Active and valid Food Handler’s Certification or obtained within 30 days of employment.

Responsibilities

• Assists with admissions, discharges, and transfers.
• Conducts ongoing observation and reports significant changes.
• Responds quickly to critical situations requiring restraining interventions.
• Provides de-escalation and support to prevent physical restraints.
• Emergency response to maintain safety and security.
• No-Force-First recovery environment.
• Assists with food prep, serving and cleanup.
• Assists with shower and cleanup.
• Monitors internal cameras during shift.
• Environmental and safety checks on crisis units.
• Attends required unit leadership meetings.
• Performs room safety checks and keeps rooms clean.
• Completes required documentation.
• Performs related duties as assigned.

Skills

DWIHN policies & practices

Provider network knowledge

Mental health code knowledge

MDHHS policies & procedures

Behavioral Health Technician practices

Crisis Operations principles

Peer Recovery Support principles

Behavioral health knowledge

Suicide prevention & crisis interven.

Substance use disorder knowledge

Lives experience in recovery

Assessment skills

Evaluation skills

Organization skills

Communication skills

Active listening

Decision making

Teamwork

Relationship building

Computer skills: Word/Excel/Access/Out

Oral communication

Written communication

Diversity & inclusion

Judgement/Reasoning

Education

High school diploma or GED

Tools

MS Office suite

Job description

Pay Grade: 5

Under the general supervision of the Site Director, the Behavioral Health Technician is responsible for the well-being of patients in the Crisis Care facility. Behavioral Technicians are responsible for assisting clients with day-to-day activities, monitoring their progress, and resolving issues and problems as they arise.

Principal Duties And Responsibilities

• Assists with admissions, discharges, and transfers of individuals.
• Conducts ongoing observation of individuals for the purpose of reporting any significant changes.
• Responds quickly to critical situations that may require Restrictive Interventions.
• Provides de-escalation and support strategies to prevent the use of physical restraints.
• Provides effective emergency response in the event of imminent danger in order to maintain safety and security.
• Provides a No-Force-First recovery environment.
• Assists with food preparation, serving and clean up.
• Assists individuals with shower and clean-up.
• Monitors internal cameras throughout the shift.
• Assists with environmental and safety checks on the crisis units.
• Attends all required unit leadership team meetings.
• Performs room safety checks, ensuring that individuals are safe from potentially dangerous objects and that the rooms are clean.
• Completes documentation as required.
• Performs related duties as assigned.

Knowledge, Skills And Abilities (ksa’s)

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of the practices of a Behavioral Health Technician.
• Knowledge of Crisis Operations principles and practices.
• Knowledge of Peer Recovery Support principles and practices.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of Suicide Prevention, Resilience and Crisis Intervention.
• Knowledge of Substance Use Disorder practices and principles.
• Lived experience in program recovery.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Communication skills.
• Active Listening skills.
• Decision Making skills.
• Teamwork skills.
• Relationship-building skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

Required Education

Highschool diploma or a G.E.D.

Required Experience

Two (2) years of professional experience performing behavioral technician or peer recovery and support duties and responsibilities.

Required License(s)

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Special Conditions

Active and valid Food Handler’s Certification required or obtained within the first 30 days of employment.

Working Conditions

This position will work in the DWIHN Crisis Care Center. This position will be required to work with persons who may suffer from mental health or substance abuse crises.

Crisis Care Operations is a 24/7 unit. Candidates will be required to work a 12-hour schedule. Candidates must be able to work a flexible schedule.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

PI286951797