Behavioral Health Technician (BHT) - Pawtucket

Zinnia Health; Exeter (RI); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive Pay

Career Development

Benefits & 401k

Values: Integrity, Teamplay, 1% Better

Job summary

Zinnia Health seeks a Part Time Operations Support Associate to assist in day-to-day operations and counseling staff. You will support clinical teams, transport clients to appointments when cleared to drive, and handle data entry and document management.

The role emphasizes adherence to policies, quality assurance, infection control, and timely communication with staff. Opportunities exist for growth across Exeter, North Kingstown, and Pawtucket locations.

Qualifications

• Dependable team member for daytime and evening shifts.
• Able to follow policies and quality assurance procedures.
• Excellent communication with clients, staff, and supervisors.
• Demonstrates professional conduct and discretion in all interactions.
• Accurate documentation and chart-related duties as required.

Responsibilities

• Follow company policies, procedures, and protocols.
• Transports clients safely to appointments and off-site meetings if cleared to drive.
• Types and performs data entry for communication purposes.
• Organizes and uploads documents to client files.
• Adheres to infection control standards and QA guidelines.
• Performs medication observation procedures as required.
• Greets visitors and coordinates to the appropriate area or person.
• Maintains timely follow-ups and supports clinical staff with contracts and issues.
• Organizes cleaning supplies and materials and copies printed materials as needed.
• Completes documentation for client rounds, vitals, or group sessions.

Skills

Dependability

Attendance/Punctuality

Communication skills

Teamwork

Documentation

Education

High school diploma or GED

CPR certification

Job description

Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. Do you have unique talents that you would like to share with others? We would love to have you join our team!

Benefits

• Competitive Pay
• Career Development
• Competitive Benefits & 401k
• Values: Integrity, Teamplay, 1% Better Each Day

Position Summary

Responsible for supporting operations, and counseling staff in day-to-day operations. Works as a team member and works collaboratively in providing quality treatment services and client care.

Schedule/Hours/Location

• Part Time - 1st Shift - Sunday and Monday - 6:00 a.m. to 2:30 p.m. - Pawtucket (1 Opening)
• Part Time - 2nd Shift - Sunday and Monday - 2:30 p.m. to 11:00 p.m. - Pawtucket (1 Opening)
• Per Diem Position - All locations - Exeter, North Kingstown, Pawtucket (2 Openings)

Tasks / Responsibilities (To Include, But Not Limited To)

• Follow company policies, procedures, and protocols
• Transports clients safely to various doctor appointments and off-site meetings, if cleared to drive.
• Types and performs data entry as needed for communication purposes.
• Organizes and uploads documents to client files. (if applicable)
• Conforms to all necessary quality assurance standards as well as all infection control protocols.
• Drug tests clients according to Testing procedures and timelines.
• Greets scheduled visitors and coordinates to the appropriate area or person.
• Follows up with chore checks, helps clients comply with contracts, and communicates to clinical any issues.
• Organizes cleaning supplies and materials.
• Makes copies of printed materials as needed.
• Follows Medication Observation policy.
• Performs all necessary documentation regarding clients (i.e.: 30 minute/1 hour rounds, vitals or COWS/CIWA, group sessions)
• Inspects vehicles upon shift change with a previous Treatment Tech member, if applicable.
• Complete admit intakes and gather any information needed.
• Is able to audit face-to-face rounds, if applicable.

Expectations & Competencies

Expectations

• DEPENDABILITY - Employees can be counted on to complete assigned tasks in a timely manner with little supervision. Accept responsibility when necessary to see that the job gets done.
• ATTENDANCE AND PUNCTUALITY - Is prompt and on time for work, assignments, and meetings. Notifies supervisor prior to lateness or absence. Understand that excess absences pose a hardship for other employees.
• JOB SKILLS AND KNOWLEDGE - Employee completes all chart-related documents and correspondence for assigned clients in a timely manner.
• QUANTITY AND QUALITY OF WORK – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Use time productively and efficiently.
• ATTITUDE – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients, and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.
• CONFIDENTIALITY - Know and follows confidentiality law and procedures at all times.
• COMMUNICATION SKILLS- Is effective in written and oral expression. Demonstrates proper telephone etiquette and is able to communicate easily with clients, referral sources and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
• CONDUCT – Conducts oneself in a manner consistent with the agency’s code of ethics and code of conduct. Shows professionalism in the office setting.
• FLEXIBILITY / HANDLING EMERGENCIES – Responds well to changing situations or routines. Handles crisis situations calmly and professionally.

Competencies

• Medication Observation- The individual has a full understanding of the Medication Observation procedure and demonstrates the ability to carry out duties as assigned.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in regard to EMR Documentation, Infection Control, and Waived Testing.
• Documentation- the individual is able to navigate the EMR with ease. They have a core understanding of how the program runs, what’s important, and what needs to be documented at what intervals.
• Time Management—the individual prioritizes and plans efficiently, developing a realistic action plan in regard to their duties.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
• Transportation- Individual displays the ability to safely transport clients to appointments as needed.

Environmental/Physical Requirements

• Physical Demands – the employee is frequently required to sit, stand, and walk; the employee must occasionally lift and/or move up to 25 pounds.
• Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases

Preferred Experience/ Minimum Qualifications

Preferred experience requirements may be satisfied through professional experience as determined by Human Resources at the time of hiring.

• Education / Experience
  • High school diploma or GED preferred
  • Must pass mandatory pre-employment screenings, check, and tests.
• Certificates and Licenses
  • Has CPR and First Aid certifications
• Knowledge
  • Have or be able to be taught an acute understanding of counseling and other treatment procedures for alcoholism and drug and addiction-related problems.
  • Have or be able to be taught knowledge of regulations concerning alcoholism and drug addiction treatment.
  • Have or be able to be taught knowledge of alcoholism and drug addiction and treatment procedures for such illnesses.

Minimum of 3 years of lived experience with substance use and/or mental health disorders for self, family member, or loved one, and the ability to appropriately share experience with clients. Someone who views clients’ needs with a high priority and who would be a strong advocate for them with other treatment providers. Someone who espouses a strong desire to help others.

Additional Information Regarding Job Duties And Job Descriptions

Zinnia Health reserves the right, at any time, with or without notice, to modify or change job responsibilities, reassign, or transfer job position or assign additional job responsibilities, subject to applicable law. Zinnia Health shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment, as required by the law.