Behavioral Health Technician

bilh; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

BILH is seeking a Behavioral Health Technician to join the fast-paced Emergency Department. You will provide compassionate support, monitor patients, and collaborate with a multidisciplinary care team to maintain a therapeutic environment.

The role emphasizes calm handling of crises, adherence to safety protocols, and documenting patient status. Compensation ranges hourly with factors like shift, location, and experience influencing pay.

Qualifications

• High school diploma or GED required.
• BLS license/certification required within 90 days of hire.
• Experience in behavioral health, healthcare, emergency services, mental health, substance use treatment, or related field preferred.

Responsibilities

• Provide direct, compassionate assistance to patients in the Emergency Department.
• Assist patients with activities of daily living and personal care needs.
• Observe, monitor, and document mood, behavior, and condition changes.
• Obtain and document vital signs and other patient observations as directed by the clinical care team.
• Promptly communicate significant changes in patient behavior or safety concerns to clinical staff.
• Maintain a safe, secure, and supportive environment for patients, visitors, and staff.
• Collaborate with nurses, providers, social workers, and behavioral health professionals.

Skills

Verbal communication

Active listening

Observation skills

De-escalation training

Trauma-informed care

Confidentiality

Teamwork

Calm under pressure

Patient advocacy

Education

High school diploma or GED

BLS certification

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description:

Essential Role Responsibilities

• Provide direct, compassionate assistance and support to patients in the Emergency Department.
• Assist patients with activities of daily living (ADLs), personal care needs, mobility, comfort, and other appropriate supportive tasks.
• Maintain continuous awareness of patient behavior and environmental safety, particularly for patients experiencing behavioral health crises.
• Observe, monitor, and document changes in patient mood, behavior, appearance, and overall condition.
• Obtain and document vital signs and other patient observations as directed by the clinical care team.
• Promptly communicate significant changes in patient behavior, condition, or safety concerns to the appropriate clinical staff.
• Maintain a safe, secure, and supportive environment for patients, visitors, and staff.
• Utilize AVADE training and approved de-escalation techniques to recognize, prevent, and safely respond to potentially harmful or escalating situations.
• Assist clinical staff with patient monitoring, behavioral health interventions, and other non-clinical patient care activities within the scope of the position.
• Maintain professional boundaries and interact with patients using dignity, empathy, respect, and trauma-informed communication.
• Complete required documentation and administrative duties accurately and in a timely manner.
• Maintain strict patient confidentiality and comply with applicable privacy, safety, and organizational policies.
• Collaborate effectively with nurses, providers, social workers, behavioral health professionals, security, and other members of the care team.
• Follow established procedures for patient belongings, safety precautions, observation levels, and behavioral health protocols.
• Participate in maintaining a clean, organized, and therapeutic patient care environment.
• Perform other duties as assigned in support of Emergency Department operations and patient care.

Education and Experience

• High school diploma or GED required.
• Previous experience in behavioral health, healthcare, emergency services, mental health, substance use treatment, or a related field is preferred.
• BLS License required within 90 days of hire.

Knowledge, Skills, and Abilities

• Strong verbal, written, and interpersonal communication skills.
• Excellent active listening and observation skills.
• Ability to recognize and appropriately report changes in patient behavior or condition.
• Demonstrated ability to interact with patients and families with compassion, patience, dignity, and empathy.
• Ability to remain calm and professional during stressful, unpredictable, or potentially escalating situations.
• Ability to follow instructions, established safety procedures, and clinical protocols.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively as part of a multidisciplinary healthcare team.
• Ability to prioritize tasks and adapt to a fast-paced Emergency Department environment.
• Physical ability to perform essential job functions, including patient support and safety-related duties, consistent with organizational requirements and training.

Work Environment

This position is based in a fast-paced Emergency Department and involves frequent interaction with patients experiencing acute behavioral health, emotional, psychiatric, or substance-related concerns. The Behavioral Health Technician must be prepared to work collaboratively with the care team and respond appropriately to changing patient needs while maintaining a safe, respectful, and therapeutic environment.

Pay Range:

Pay Range: $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that al