Behavioral Health Technician

Neighborhood Outreach Access to Health (NOAH); Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking a Behavioral Health Technician to support assessment and case management in Phoenix. This full-time role involves conducting patient intakes, collaborating with clinicians, and connecting clients to community resources, all within a supportive work environment that encourages professional growth.

Qualifications

• 3+ years of behavioral health-related experience.
• 1+ years of case management experience preferred.

Responsibilities

• Conduct initial assessments and manage patient caseloads.
• Support clinicians and coordinate community resources.
• Engage clients in treatment compliance and planning.

Skills

Knowledge of case management principles

Effective working relationships

Verbal and written communication

Organizational skills

Confidentiality and discretion

Proficient with Microsoft Office

Bilingual in English and Spanish

Education

Associate's degree in related field

Bachelor’s or Master’s degree in behavioral health or social work

Baccalaureate Social Worker (BSW)

Job description

Job Details

Palomino Health Center - Phoenix, AZ Full Time

Description

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Behavioral Health Technician follows general screening and assessment standards and practice guidelines, is accountable for case management, and supports clinicians in accordance with policies and procedures.

Duties/Responsibilities:

• Conducts intake and initial eligibility assessment of new patients.

• Conducts service plan updates and annual assessment updates for established patients.

• Completes behavioral health screening tools and level of care assessments when necessary.

• Supports and collaborates with assigned clinicians/providers on caseloads and identified needs.

• Supports rescheduling, outreach, and reengagement efforts as needed.

• Participates in staffing, treatment planning and case conferences.

• Engages clients that have challenges with treatment compliance and problem-solves barriers around appointment adherence.

• Connects patients with local community resources as necessary, and accurately documents all interaction in accordance with NOAH policies and procedures.

• Provides education and linkage to community services in the event that a higher level of care is indicated.

• Notifies and consults with all Behavioral Health partners to ensure eligible patients receive treatment.

• Promotes self-advocacy by assisting the client to have their voices fully heard; their needs, goals and objectives established as the focal point of clinical services.

• Interfaces with family members or other involved parties for the purpose of maintaining or enhancing treatment plan goals.

• Adheres to all rules and regulations regarding patient confidentiality and patient rights as outlined in contracts, NOAH policy, and State and Federal regulations.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Consistently meets position productivity expectations.

• Performs other related duties as assigned.

Qualifications

Required Skills/Knowledge/Abilities:

• Knowledge of case management principles and practices.

• Ability to establish and maintain effective working relationships.

• Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds.

• Ability to understand and follow written and verbal instructions.

• Excellent organizational skills and attention to detail.

• Ability to exercise confidentiality, discretion, and good judgment.

• Proficient with Microsoft Office Suite or related software.

• Ability to speak English and Spanish preferred.

Education and Experience:

Required:

• Associate's degree in related field.

• 3+ years of behavioral health related experience.

Preferred:

• Bachelor’s or Master’s degree in behavioral health or social work.

• 1+ years of case management experience in outpatient behavioral health setting.

• Baccalaureate Social Worker (BSW).

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.